Hilo-Wiwoole
Amazing customer service exists at Lex Brodie for this damsel in distress. I pulled into Island Naturals shopping center and I accidently drove over a curb and punctured my tire. I did it good too with a huge gaping hole. Fix a flat was not an option here. I had no spare tire. I called Lex Brodies at 5:15 (they close at 6:00) I told them of my tire emergency. They immediately sent 2 guys to my car, jacked it up, took away flat tire while I waited at parking lot. A few minut...es later the manager calls to give price options. I select and purchase tire over phone. A few minutes after that the same 2 men return to lot, pop on new tire, grab their tools and leave. This whole process took less than 35 minutes. I was back on the road at 5:50. I felt like I had my own personal NASCAR pit crew. Lol Here's the kicker: they did not charge me extra for service call. Only the price of the tire! I am a forever customer from now on. Truly amazing. The 2 guys (Daniel and Jr.) Gave me a hug and a happy holidays on their way out.
WOW!! This is an amazing story. Thanks Kristi for posting this awesome review about Lex Brodie's Tire and Service Center, Big Island. This is the first time I saw this and will let Daniel and Jr. know that they were very much appreciated. I loved hoWOW!! This is an amazing story. Thanks Kristi for posting this awesome review about Lex Brodie's Tire and Service Center, Big Island. This is the first time I saw this and will let Daniel and Jr. know that they were very much appreciated. I loved ho...
- Hilo-Wiwoole