5
Hilo-Wiwoole

Pahoa Lex Brodie crew are the best. They always do a great job and make sure the customer is well taken care of.

5
Hilo-Wiwoole

While on vacation in HI the rental Jeep I was driving desperately needed several quarts of oil. I was on the other side of the Island from where I rented the jeep, at 4:00 on a Tuesday afternoon, so I searched around and found this place. They said come on down, and as soon as I showed up got the Jeep in, refilled the oil within minutes and refused to charge me. Talk about customer service! I highly recommend this place. Was this review ?

Thank you Donn for sharing your expereince at our Lex Brodie's Store in Hilo. And I'm so proud of our Hilo Staff that they treated you so well and welcomed you into our home. We are here to help drivers get to their destination safely. Once again... Glad we could help!Aloha.... Anita =)

- Hilo-Wiwoole
5
Hilo-Wiwoole

I gotta tell you this is my first time "yelping" but I had to share how wonderful Nelmar C. Is. He greeted me at my car door asking what my need was and took care of me by opening all doors for me, literally and metaphorically as well. Keep up the good work. Was this review ?

That's AWESOME BECKIE!! Thank you for sharing your great experience at Lex Brodie'sTire in Hilo! I'll be sure to let Nelmar know that his customer care was greatly appreciated!! Thank you for the opportunity to serve you and thank you for your business. Many Blessing and Be safe on ours Roads!Aloha.... Anita =)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Thank you for your 5-Star review!! Looking forward to seeing you again. Aloha.... Anita =)

- Hilo-Wiwoole
5
Hilo-Wiwoole

I just finished getting front tires, an alignment, and an oil change. I received excellent customer service and would like to thank Louis for all of his help. Prices were fair, there were no surprise charges, and I didn't feel forced into any unnecessary purchases. Was this review ?

Thank you for your feedback and we are stoked that your were happy with your experience! I'll be sure to let LEWIS know that he was acknowledged for his great customer care!! Safe Travels!! Aloha.... Anita =)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Thank you Shelagh for your 5-Star rating! Glad you are now a part of our LEX BRODIE'S OHANA! Safe Travels! Aloha.... Anita =)

- Hilo-Wiwoole
1
Hilo-Wiwoole

Have been to Lex Brodies tires 5 times now for a safety inspection because every time they tell me I need something new. The first time, yes it was my mistake for not having something needed. But since then I have paid for the inspection , and keep being told to come back because of time or they have made me wait over an hour every time when the previous time they tell me tomsimpky bring the paper for a picture and I'll be done. Most of the staff seem to not care much about their customers. I'm currently waiting still, for over an hour for them to simply take a picture and give me a sticker. Hopefully this is the last experience with Lex Brodies.

Thank you Justin for expressing your frustrations. Normally safety Inspections are not this complicated. I will address this with out Hilo Store Manager to make sure that if a customer fails the State Inspection that EVERYTHING is addressed at the first visit. I apologize for your long wait and the inconvenience. Aloha.... Anita =)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Helpful great serviceFriendly peoplePrices are reasonable

Thank you Joseph for your 5-Star review. We appreciate your business. Aloha.... Anita =)

- Hilo-Wiwoole
2
Hilo-Wiwoole

I towed my van Thursday night and called Friday morning to find out when they can take a look. I was told that afternoon but no return call. I call Saturday and was told somebody will take a look that day. No call, left voice message on Sunday. Finally, someone called that it was the starter and the part was available. I approved the repair and it was ready at the end of the day. I hated that I had to get a rental for 3 days because I did not know when someone can look at the van. They're good at the repairs but horrible on follow ups.

Hello Alban, We apologize for not getting back to you In a timely manner and it's unfortunate that your vehicle needed to be towed in. =( No one ever plans for that. The right thing to have done was to inform you of our repair schedule. Apparently the weekend was full and the next available day was 2-3 days out. Again, I apologize that our Hilo Store did not communicate this to you. Alban, we appreciate your business and glad that you are back on the road safely. Aloha.... Anita

- Hilo-Wiwoole
5
Hilo-Wiwoole

Fast and friendly service...nice waiting room...coffee hot chocolate tea free Wi-Fi charging strip for phones and tablets. Big screen t.v. with ACCESS TO REMOTE😁..and nice selection of reading material!

Thank you CYN for taking time to leave us a nice review. At Lex Brodie's- our customers deserve to be comfortable while they wait. Glad you were able to enjoy the amenities. Aloha.... Anita =)

- Hilo-Wiwoole
Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.