5
Kailua-Kona

Had my safety check done here. Great job, fast and efficient. No waiting!

2
Kailua-Kona

Price was good, initial phone service from Kamu was excellent. Sadly, a different person did our intake, quoted 2 hours, took just about 4. Also, we asked to keep one of our old tires as a spare, had to ask for it after checking out. Still waiting on it now. Came in about 11:45am. It is now 4:10pm.

Amanda, Thank you for your feedback. So sorry about the L-O-N-G WAIT! I know sometimes they get so busy that tire work gets backed up. Since you posted this reveiw, you'll be happy to know that we have increased our staff to accomodate the amount of customers we see. Again, we aplogize for taking so much of your time. Aloha.... Anita =)

- Kailua-Kona
5
Kailua-Kona

Great job, fast, efficient and friendly. The entire team is well prepared and know the job. Very pleasant experience every time. The manager noticed that my inspection sticker was about to expire and asked if I wanted it taken care of. It saved me a lot of time to be able to do everything at the same time and place.

5
Hilo-Wiwoole

Outstanding service and amazingly fast work!I had a screw in my tire. I first stopped at Sears where they said it would take 4-5 hours to plug! I called Lex Brodie's and Anita said to come on over. In no time my car was in their shop. They were even nice enough to show me how badly I had ruined my tire by driving on it flat, lol. I decided that since my tires were in dire need of replacement anyhow, I would see if they could change them out. They went over my options and took care of it in record time. I was out of there in less than 2 hours!Awesome people, awesome place! Thank you, Anita!

KENTON, You are very Welcome! And It was a pleasure to meet you. Thank you for saying such wonderful…KENTON, You are very Welcome! And It was a pleasure to meet you. Thank you for saying such wonderful comments about our business. We strive to help our customers take care of their vehicles and keep them safe on the road. Kenton, you could have chosen to go elsewhere for your flat repair, so we appreciate that you chose LEX BRODIE'S TIRE&SERVICE CENTER to come to. Welcome to our Ohana! Mahalo again.Aloha.... Anita =)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Awesome staff and a company who really cares about their customers !!!

Mahalo and aloha Beth for your continued support

- Hilo-Wiwoole
5
Pahoa

Overall experience was a steady Good-Great! The "Uncle" mechanic/Pop of the Shop! Had a lot of knowledge and experience.The woman in the the front Ivy I think.. was very kind and and personable. She was upfront and helped me and my family ID the right tires at a competitive price. Lounge is quaint with recliners, A/C, cable and Coffee! Thank you Pahoa Lex Brodies.Sam H.

THAT'S AWESOME SAMUEL! Happy to hear that you were treated well at our Pahoa Store. Looking forward to seeing you again. Safe Travels on our Roads. Aloha.... Anita =)

- Pahoa
5
Hilo-Wiwoole

Very impressed how this business had turned a bad experience into a better one. Thanks Anita (Business Owner) for working hard to make it right.

BON,I am so sorry that you had that long of a wait for an oil change and that the technicians failed…BON,I am so sorry that you had that long of a wait for an oil change and that the technicians failed to put your sticker on your vehicle. That is so uncalled for. I would like to reach out to you and investigate this further. Please let me know what name the INVOICE was under? I would like to get some kind of compensation to you for your extended wait time. The day that I saw your review, I tried to get in touch with you, but you have not responded back to my inquiries. It is our practice to make sure that we take good care of our customers and if we fail you in any way, we try our best to make things right again. Please get in touch with me.Thank you!Aloha.... Anita =)Marketing Director

- Hilo-Wiwoole
5
Pahoa

I can only speak to my experience with their customer service and oil changing skills as I haven't had any major work done. Their customer service is amazing, so incredibly nice and easy to work with. And their oil changes have been efficient and thorough, they always go over any issues they noticed during the oil change. I will for sure keep returning! 1 person voted for this review

NAIYANA, Thank you for taking the time to write such a Beautiful and Refreshing review! At Lex Brodie's Tire, we truly care about our customers safety and take the time to inspect their vehicle and keep the customer informed about their vehicles health. Mahalo for recognizing the customer service we provide. We appreciate awesome customers like you! Aloha.... Anita =)

- Pahoa
5
Kailua-Kona

Lex Brodie's service personnel evidently has been trained to demonstrate outstanding customer service skills not commonly found within this type of service business. I experienced nothing but complete, courteous, and prompt service with my satisfaction as their primary concern. I would recommend Lex Brodie to anyone who desires the utmost personal service. Sincerely Daniel M. Vaughn IV

Mahalo Daniel fo ryour kind words and for the 5-Star rating. We strive to give the BEST customer service and work hard to honor our customers time. We appreciate your business and for taking the time to reveiw us. Aloha.... Anita =)

- Kailua-Kona
5
Kailua-Kona

Lex Brodie's Fast Lube is "the place to go" for great auto service on the Big Island. Not only are they quick, they are courteous, professional, and just good people. I took our 2012 VW in for service recently when a warning light came on. The Lex Brodie service team did a series of diagnostic tests, identified the problem, fixed it, and sent me on my way with a smile and a thank you. And, there was no charge because I had recently had the oil changed. With that great experience in mind, a few days later I took our new Toyota to Lex Brodie for service rather than return to the dealership. I figured it was better to pay Lex Brodie's reasonable rates and receive excellent service than have the car serviced by the dealer under its not so excellent warranty plan. They knocked it out of the park again with their excellent service, friendly staff, and professionalism.

That's AWESOME TOM!! Thank you for being such a great customer too! We appreciate the 5-Star rating and hope to see you on your future oil changes. Aloha.... Anita =)

- Kailua-Kona
Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.