Pahoa
My van started having problems when I was driving it into town. I took it to Lex Brodies in the morning. I didnt have an appointment. I was really stressed out, because I had to drive my Senior citizen mother, across the island to Kona, for a doctors appointment the very next day. I just want to THANK the crew at the Pahoa Lex Brodies shop, from the bottom of my heart, because they worked on my vehicle for a few hours, in order to diagnose the problem. They even went on a test drive with me. They isolated the problem and gave me a detailed quote. Normally, when I receive EXCEPTIONAL service from a company, I make it a point to thank the employees and the mechanics (because my Father and Grandfather, were both US Navy auto and ship mechanics) I know how much work, knowledge, training & time, goes into working on engines, (especially these newer closed transmissions) This shop, really does honor their commitment to working with their customers in a fair and consistent manner, and I really do appreciate that when choosing mechanics to work on my vehicles, because its a huge investment and as a single mother, caring for my own aging mother, I cannot afford to have my vehicle break down on the road. In Alaska, I had the same mechanic, for over 20 years, until he retired and I gave him ALL of my business. I always prefer to have one shop or one mechanic, touch my vehicle anyhow. Ive heard mixed reviews from a few locals about going to Lex Brodies, but from what Ive seen, I think they are a wonderfully run shop and their employees truly care about their customers. I will definitely be bringing them my business for as long as I live on this island. Thank you, so very much, for truly caring about your customers. That kind of heartfelt service, is VERY hard to find these days.
Laura, thank you for this heartfelt review! Awwww.... Your review made me tear-up. We understand how stressful vehicle issues can be, especially when taking care of loved ones. We're glad our team in Pahoa provided you exceptional service, from diagnosing the problem to giving detailed quotes. It means the world to us that you appreciate our commitment to fairness and consistency. We too believe in building long-term relationships with our customers. If you ever need further assistance, please don't hesitate to reach out to Lex Brodie's Tire -Pahoa at (808) 965-9125. Stay safe on the road! Aloha.... Anita in Customer Care =)
- Pahoa