1
Hilo-Wiwoole

Have been to Lex Brodies tires 5 times now for a safety inspection because every time they tell me I need something new. The first time, yes it was my mistake for not having something needed. But since then I have paid for the inspection , and keep being told to come back because of time or they have made me wait over an hour every time when the previous time they tell me tomsimpky bring the paper for a picture and I'll be done. Most of the staff seem to not care much about their customers. I'm currently waiting still, for over an hour for them to simply take a picture and give me a sticker. Hopefully this is the last experience with Lex Brodies.

Thank you Justin for expressing your frustrations. Normally safety Inspections are not this complicated. I will address this with out Hilo Store Manager to make sure that if a customer fails the State Inspection that EVERYTHING is addressed at the first visit. I apologize for your long wait and the inconvenience. Aloha.... Anita =)

- Hilo-Wiwoole
5
Pahoa

Mike at the Pahoa Lex Brodie's was on it! My appointment was easy to make, and my service was excellent. My wait time was short and I was able to get my shopping in at Malama at the same time! Friendly staff. Recommend this location for safety checks. Was this review ?

Thank you Phyllis for taking the time to acknowledge the great service you received at our PAHOA STORE.We appreciate all customers, but especially customers like you! I will let Mike know that his great customer service was noticed. Thank you again and safe travels on our Roads. Aloha.... Anita =)

- Pahoa
1
Waimea

Called them to see how much tires were for my car and it was like $190 per tire. Then I called R&G in kona and it was $80 something per tire. What a joke

Hello Dakota, We do offer several tire options for each size. It all depends on what is important to you and your driving style. Some people prefer a good quality tire with longevity. Others just want something that is black, round and holds air. The difference in price can be a 40,000 mile tire that will last you 3 years or a 90,000 mile tire that lasts you 7 years. At LEX BRODIE'S, we give our customers the choice between an entry level tire or a tire that will give them the BEST warranty and ride for their investment. Drive safe! Aloha.... Anita =)

- Waimea
5
Kailua-Kona

Justin and Kamu have shown incredible customer service at Kailua-Kona Lex Brodie's location.

5
Hilo-Wiwoole

Helpful great serviceFriendly peoplePrices are reasonable

Thank you Joseph for your 5-Star review. We appreciate your business. Aloha.... Anita =)

- Hilo-Wiwoole
2
Hilo-Wiwoole

I towed my van Thursday night and called Friday morning to find out when they can take a look. I was told that afternoon but no return call. I call Saturday and was told somebody will take a look that day. No call, left voice message on Sunday. Finally, someone called that it was the starter and the part was available. I approved the repair and it was ready at the end of the day. I hated that I had to get a rental for 3 days because I did not know when someone can look at the van. They're good at the repairs but horrible on follow ups.

Hello Alban, We apologize for not getting back to you In a timely manner and it's unfortunate that your vehicle needed to be towed in. =( No one ever plans for that. The right thing to have done was to inform you of our repair schedule. Apparently the weekend was full and the next available day was 2-3 days out. Again, I apologize that our Hilo Store did not communicate this to you. Alban, we appreciate your business and glad that you are back on the road safely. Aloha.... Anita

- Hilo-Wiwoole
5
Hilo-Wiwoole

Fast and friendly service...nice waiting room...coffee hot chocolate tea free Wi-Fi charging strip for phones and tablets. Big screen t.v. with ACCESS TO REMOTE😁..and nice selection of reading material!

Thank you CYN for taking time to leave us a nice review. At Lex Brodie's- our customers deserve to be comfortable while they wait. Glad you were able to enjoy the amenities. Aloha.... Anita =)

- Hilo-Wiwoole
5
Waimea

Very clean shop with fast service and a great price for fixing a flat. Even a local dealer recommended going to them to do the job vs. the dealer doing it.

5
Waimea

These guys are awesome! Go see Chauncy and staff for prompt and friendly service. They always do their best, and we appreciate it!Jason

Thank you Jason for your 5-Star review and for giving a shout out to Chauncey. The Team in Kamuela…Thank you Jason for your 5-Star review and for giving a shout out to Chauncey. The Team in Kamuela does an awesome job in taking care of our customers. Glad you noticed! Thank you again for your feedback and for your business. Safe Travels and Drive wih Aloha. Aloha.... Anita =)

- Waimea
5
Waimea

I am a satisfied customer even when you (Mike Ng) were a customer agent and I continue to get excellent service now that you (Mike Ng) is the manager. My recent experience was wonderful. I went into "LB" thinking that I needed a tire balance, only to be enlightened by Josh Deluz that my tires needed to be replaced for safety reasons. The service was FAST and EFFICIENT. Mahalo kealoha.

Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.