This place is awesome!!!!exceptional customer service and extremely efficient. I went in for an oil change and within 10minutes they completed the job as well as changing air filter, which they werent to pushy about it, they just informed me that it needed to be changed and allowed me to make the decision on my own. Thank you lex brodies!!!!

Went for my oil change; quick and easy. Better than 4 other places I've been to in Hilo. Won't go anywhere else.

Amazing customer service exists at Lex Brodie for this damsel in distress. I pulled into Island Naturals shopping center and I accidently drove over a curb and punctured my tire. I did it good too with a huge gaping hole. Fix a flat was not an option here. I had no spare tire. I called Lex Brodies at 5:15 (they close at 6:00) I told them of my tire emergency. They immediately sent 2 guys to my car, jacked it up, took away flat tire while I waited at parking lot. A few minutes later the manager calls to give price options. I select and purchase tire over phone. A few minutes after that the same 2 men return to lot, pop on new tire, grab their tools and leave. This whole process took less than 35 minutes. I was back on the road at 5:50. I felt like I had my own personal NASCAR pit crew. Lol Here's the kicker: they did not charge me extra for service call. Only the price of the tire! I am a forever customer from now on. Truly amazing. The 2 guys (Daniel and Jr.) Gave me a hug and a happy holidays on their way out. �

Amazing customer service exists at Lex Brodie for this damsel in distress. I pulled into Island Naturals shopping center and I accidently drove over a curb and punctured my tire. I did it good too with a huge gaping hole. Fix a flat was not an option here. I had no spare tire. I called Lex Brodies at 5:15 (they close at 6:00) I told them of my tire emergency. They immediately sent 2 guys to my car, jacked it up, took away flat tire while I waited at parking lot. A few minut...es later the manager calls to give price options. I select and purchase tire over phone. A few minutes after that the same 2 men return to lot, pop on new tire, grab their tools and leave. This whole process took less than 35 minutes. I was back on the road at 5:50. I felt like I had my own personal NASCAR pit crew. Lol Here's the kicker: they did not charge me extra for service call. Only the price of the tire! I am a forever customer from now on. Truly amazing. The 2 guys (Daniel and Jr.) Gave me a hug and a happy holidays on their way out.

I got a quote from then last year to repair some damage to my steering. A few days later my neighbor (a professional mechanic for a rental car company Kona side) tells me, he'll help me do the work on the weekend no big deal. Come this year for safety inspection, I go Lex Brodies and what do you know? They say "fix all that stuff we told you before" to pass. Guess what, we fixed all that already. They just printed out what was in the computer and said you have to do that plus some other stuff. Truck was in there for 15 minutes tops, not long enough to figure out we fixed it, not long enough to figure out even if it needed fixing. On top of that they said my rear shocks were worn out and too loose. Really? they are 14 month old pro shocks (MX6) and adjustable (on the softest setting) with a big knob at the bottom that says "adjust". I guess they didn't look, the adjust dial had road grime on it, they didn't even check it. I guess they are punishing me for not letting them do the work last spring, I am punishing them by telling everyone how they do. Even my wife said they were acting weird. Lost my business now and forever.

I use to go here for Tire replacements, quick check ups, and safety checks and they done pretty well at doing their job, so when i seen these past reviews i was a bit surprised. However, the service is slowly going down the drain, if you schedule an appointment you'll be ending up staying or waiting sometimes way more than what they quote you for even simple jobs, maybe they should hire more workers? But after my last visit which I'm not too happy with, I came to find out my drivers door handle had been broken and cracked as if someone tried to pull on it hard. When i reported it to the cashier they refereed me to one of the mechanics instead and walked with me to my vehicle. The mechanic had no clue how the door broke and it wasn't like that before. So now this leaves me with a broken drivers side door and the trouble of having to open it from the passenger side each time i have to get inside. The cashier comes out and looks at the damages and acts as if they didn't knew about it and informed me that they will pay for the damages after they find the cost of the parts and give me a call later that day. One week has passed, no call, not even an apology and no one wants to admit the damages. They didnt even fix the original problem of what i asked them to do which made the situation even worse, and now i wait on my part which will take 2 weeks to get here, thanks for nothing Lex brodies. Do yourself a favor and go else where like a local shop, ever since they got more popular in pahoa service went down the drain.

As always: very friendly staff, fast and great service! Absolutely love it!!!!!

As always: very friendly staff, fast and great service! Absolutely love it!!!!!

Lex Brodie's Waimea has the best customer service on the Big Island. My battery died in town and my husband came to give my car a jump, when that didn't work, we called Lex Brodie's to borrow jumper cables. My husband showed up with the manager Mike Ng and he had a tiny jumper kit and my car started. I can't tell you how Mike saved the day for me! Then they replaced my battery and I was off and running. They are always there for my car needs, new tires, tune ups whatever I need! I love this company! Talk about customer service! Lex Brodie's rocks