5
Hilo-Wiwoole

Brought in my tire due to a puncture which was unrepairable needed to purchase a new one . Thank you to Cal for helping me.

5
Hilo-Wiwoole

Everyone was very nice. My car is in much better shape now than it was before I brought it in. Price was fair.

5
Hilo-Wiwoole

I got everything I needed and my car was ready before I knew it! thanks!

5
Hilo-Wiwoole

Side wall of tire was damaged and needed a new tire. I was in and out under 1 hour. (Good timing) Great customer service, friendly, they explain everything. Definitely my tire team.

5
Hilo-Wiwoole

Tire repair very professional and quick. Thanks

5
Hilo-Wiwoole

Thanks Tiana and Team Fast and awesome service

5
Hilo-Wiwoole

This is the place you'll love for friendly and efficient service.

5
Hilo-Wiwoole

Great service, took me in same day and helped me save a lot of money.

5
Hilo-Wiwoole

After receiving an email reminder that my car's safety check was due, I tried to make an appointment on line. I subsequently received a prompt reply that no appointments were necessary for this service. I showed up, was greeted and served right away and the safety check was completed as promised, without stress. I will be back again next year.

1
Hilo-Wiwoole

Can’t be trusted. Surprisingly one of the most trusted car maintenance shops on the island. Seems to be friendly, but that wears off when checking out and mentioning that the price I was paying was not what I was told nor signed for. It was not a huge difference in price and my concern was not the difference but the reaction I got by simply mentioning this. The woman talked down to me, saying that she never had anyone give her trouble about tax being added on. I just wanted clear communication. Later on, I found a bolt missing on my brake caliper and a few more loose bolts from the area they had inspected for $60. Now I need to have new brake pads installed to account for the abnormal wear that came after the loose bolts. Not to mention the damage that could have been done after anything further that may have come from another bolt falling off. I am confident that the bolts were there and right before the service. I will not be going there again. By the way, had an appointment and they still took more than an hour to merely inspect my front end suspension and brake system. Had not had many issues with them before but was not as informed about my car or car maintenance prior to this. Glad I at least have a more general knowledge to be aware of this negligence. (Photos below of rag left by my tire within my car shortly after a maintenance inspection on my suspension)

Thank you for your feedback Sarah and sorry for your poor experience. You are correct to say That Lex Brodie's Tire is one of the most Trusted Car Maintenance Shops on the Island. We take Pride in our work and treat our customers like Family. We are surprised that you would even consider that we would do something maliciously to your vehicle. That is unethical. Sounds like we only conducted an inspection and did not install parts. We do apologize for the shop towel that was left behind on your framework. As for the time spent on your vehicle.... The service was done in a fair and reasonable amount time. We wish you Safe Travels! Aloha.... Anita and the Hilo Car Care Team =)

- Hilo-Wiwoole
Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.