5
Hilo-Wiwoole

After receiving an email reminder that my car's safety check was due, I tried to make an appointment on line. I subsequently received a prompt reply that no appointments were necessary for this service. I showed up, was greeted and served right away and the safety check was completed as promised, without stress. I will be back again next year.

1
Hilo-Wiwoole

Can’t be trusted. Surprisingly one of the most trusted car maintenance shops on the island. Seems to be friendly, but that wears off when checking out and mentioning that the price I was paying was not what I was told nor signed for. It was not a huge difference in price and my concern was not the difference but the reaction I got by simply mentioning this. The woman talked down to me, saying that she never had anyone give her trouble about tax being added on. I just wanted clear communication. Later on, I found a bolt missing on my brake caliper and a few more loose bolts from the area they had inspected for $60. Now I need to have new brake pads installed to account for the abnormal wear that came after the loose bolts. Not to mention the damage that could have been done after anything further that may have come from another bolt falling off. I am confident that the bolts were there and right before the service. I will not be going there again. By the way, had an appointment and they still took more than an hour to merely inspect my front end suspension and brake system. Had not had many issues with them before but was not as informed about my car or car maintenance prior to this. Glad I at least have a more general knowledge to be aware of this negligence. (Photos below of rag left by my tire within my car shortly after a maintenance inspection on my suspension)

Thank you for your feedback Sarah and sorry for your poor experience. You are correct to say That Lex Brodie's Tire is one of the most Trusted Car Maintenance Shops on the Island. We take Pride in our work and treat our customers like Family. We are surprised that you would even consider that we would do something maliciously to your vehicle. That is unethical. Sounds like we only conducted an inspection and did not install parts. We do apologize for the shop towel that was left behind on your framework. As for the time spent on your vehicle.... The service was done in a fair and reasonable amount time. We wish you Safe Travels! Aloha.... Anita and the Hilo Car Care Team =)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Awesome customer service! All the work they have performed on my 1993 Chevy Conversation Van from the Safety check, oil changes, new tires, they even redid all the fluid lines! The van runs very solid! Thank you to the team at Lex Brodie’s!!

5
Hilo-Wiwoole

Complete explanation about the options available, friendly, and nice waiting area inside.

5
Hilo-Wiwoole

Great service, everyone was very friendly and helpful. The work on my car was finished quickly and will definitely bring my car back to Lex Brodie's in the future.

5
Hilo-Wiwoole

Thank you

5
Hilo-Wiwoole

Excellent. I was told it would take at least 2 hours to fix my tire and replace it and the spare back to their original positions. I was back on the road in an hour and a half. From start to finish it was professional, courteous, and efficient. Mahalo!

5
Hilo-Wiwoole

Job was done quickly enough.

5
Hilo-Wiwoole

Fast friendly service. Thank you.

5
Hilo-Wiwoole

Informative. Helpful. Done right. Thanks.

Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.