Hilo-Wiwoole
Can’t be trusted. Surprisingly one of the most trusted car maintenance shops on the island. Seems to be friendly, but that wears off when checking out and mentioning that the price I was paying was not what I was told nor signed for. It was not a huge difference in price and my concern was not the difference but the reaction I got by simply mentioning this. The woman talked down to me, saying that she never had anyone give her trouble about tax being added on. I just wanted clear communication. Later on, I found a bolt missing on my brake caliper and a few more loose bolts from the area they had inspected for $60. Now I need to have new brake pads installed to account for the abnormal wear that came after the loose bolts. Not to mention the damage that could have been done after anything further that may have come from another bolt falling off. I am confident that the bolts were there and right before the service. I will not be going there again. By the way, had an appointment and they still took more than an hour to merely inspect my front end suspension and brake system. Had not had many issues with them before but was not as informed about my car or car maintenance prior to this. Glad I at least have a more general knowledge to be aware of this negligence. (Photos below of rag left by my tire within my car shortly after a maintenance inspection on my suspension)
Thank you for your feedback Sarah and sorry for your poor experience. You are correct to say That Lex Brodie's Tire is one of the most Trusted Car Maintenance Shops on the Island. We take Pride in our work and treat our customers like Family. We are surprised that you would even consider that we would do something maliciously to your vehicle. That is unethical. Sounds like we only conducted an inspection and did not install parts. We do apologize for the shop towel that was left behind on your framework. As for the time spent on your vehicle.... The service was done in a fair and reasonable amount time. We wish you Safe Travels! Aloha.... Anita and the Hilo Car Care Team =)
- Hilo-Wiwoole