Reviews - Page 747 - Lex Brodie's Tire & Service Center

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Matthew March

4/11/2016

Kailua-Kona

If you go early in the morning it's great. Later in the day I have had to wait 3+ hours to change a couple tires. AAA discount

Hey Matthew.... Thank you for your feedback! We do give AAA members 10% off Tires & Repairs for up to $50. AND Yes, you are correct...Early morning is BEST. We offer such great service and our customers love us (well most of them. lol) that our stores get busy as the day moves on. We try our best to get everyone out in a timely manner. Mahalo for your business Matthew! Aloha.... Anita =)

- Kailua-Kona

Alex G

4/8/2016

Kailua-Kona

Walked in to buy a set of staggered Michelin pilot super sports mounted on OEM camaro rims. Was quoted $1300 for just the rear 2. These tires cost $300 each anywhere else. I offered to bring in a set and just have them mount and balance. After 4 different "techs" came out to look at my OEM rims they decided they couldn't mount them because they didn't want to damage my rim. I ran from that terrible store and would not recommend anyone go there ever!

Hello Alex, We appreciate your feedback and the opportunity to help you. I'm guessing your tires were low profiles and you had really nice rims. Our technicians are extra careful about not ruining our customers wheels. if we were to cause any damage to your wheels, I'm sure you would get really upset. Our tire changing machines handle most wheels with ease, but when it comes to specialty wheels-it's best to take it to a high performance shop. It's better to be safe than sorry. Thank you again for stopping in. Aloha.... Anita =)

- Kailua-Kona

DAVID BUZBY

4/5/2016

Kailua-Kona

Consistently great, have used there services several times...Aloha

Linda Brown

3/25/2016

Hilo-Wiwoole

I dropped in to the Hilo Lex Brodie's to get my annual safety check. I was warmly greeted, and was told the wait would be about an hour and a half..... I needed to get the safety check so I opted to wait. I went outside, talked with other folks, and utilized the free wifi.... Thirty-five minutes and $19.99 later, I am out the door. Great, fast, painless service!!! I'll be back soon for new brakes!!!

That's AWESOME!! Glad they could get you in and out sooner than expected. Thank you for your business! Aloha!

- Hilo-Wiwoole

Henry G.

3/22/2016

Hilo-Wiwoole

Awesome service even one hour before closing was it because I was a new customer? Brought over a loose tire ( off car already), with a puka from a screw I removed. They used the correct way to fix a flat. Take it off the rim and put a patch plug. Watched the mechanic preform this task in less than half a hour. Was worth the 20.78. I would go again for the fast and correctly preformed service. My friend who came with me had a leaky valve stem, this job well done also in replacement. Since he had purchased tire there his cost was less than four bucks. I didn't even have time to sit for both jobs. Enjoyed watching the mechanic from a distance.

Mahalo Henry for your awesome 5-star review. I'm glad that we were able to repair your flat tire…Mahalo Henry for your awesome 5-star review. I'm glad that we were able to repair your flat tire and just so you know.... we do take ANY customer in all the way up to closing. We are here to help to keep you safe on the road. Thank you again for putting out a good word for us. Safe Travels!Aloha.... Anita =)

- Hilo-Wiwoole

Richard Hughes

3/18/2016

Pahoa

Employees & assistant manager are great, however the crusty old manager is very unfair & took complete advantage of me. I brought tires in & they mounted them. Only to find out that they rubbed on the fender. After paying $120 to get mounted & balanced. He charged another $80 to put originals back on. Unreal, very dissapointed with the higher management. Besides manager good folks...

Thank you for your feedback Richard! I'm sorry that your tires didn't fit properly on your vehicle and apologize if you felt offended by the Store Manager. I hope you understand that time is money and that other customers were probably waiting to be served. Thank you again for saying wonderful comments about our other Employees. Be safe on the road! Aloha.... Anita =)

- Pahoa

Iwalani H.

3/15/2016

Hilo-Wiwoole

Tiana helped me as soon as I got in to Lex Brodie's - she was efficient & friendly. I brought my son's car for an oil change & she helped me out & showed me where I could work - with free wi-fi!!! Perks!! There was also coffee, tea, TV, AC & comfortable chairs!! Each time I come here, they live the Lex Brodie ethic - so gracious & helpful!!

Mahalo Iwalani for your great review! Dane does an awesome job of taking care of our customers on…Mahalo Iwalani for your great review! Dane does an awesome job of taking care of our customers on the East side of the Big Island. At Lex Brodie's, our number one priority is to make sure that our customers are safe on the road. Thank you again for taking the time to write about the care and understanding that you received from our Team. Happy Holidays and drive safe out there. Aloha.... Anita =)

- Hilo-Wiwoole

KRISTIN SARME

3/6/2016

Kailua-Kona

They did my bfs 1999 honda accord tires but wen he goes 60mph his steering wheel shacks

HELLO Kristin, Thank you for your BF business. Have him bring the vehicle back to our Kona Store and let the technicians check out his tires. One of the tires may need to be re-balanced or something else might be causing the shake. If he bought the tires from us, there is no charge for LEX to look at his tires. Mahalo again! Aloha.... Anita =)

- Kailua-Kona

Lisette Greene

3/4/2016

Hilo-Wiwoole

These guys have heart! I would recommend them to anyone who is looking to support compassionate individuals and receive amazing customer service. We were in a bind and they helped us on the fly and without any further questions! Thank you Cooper. I hope God continues to bless Lex Brodie's!

Mahalo for coming in!

- Hilo-Wiwoole

Phoebe D.

2/6/2016

Kailua-Kona

A big mahalo to Jon Salinas for helping me today. aaa didn't even have a tire pressure gauge. This is the place for help when you are in a pickle.

Mahalo Phoebe for acknowledging the customer service that Jon Salinas gave to you. We strive to…Mahalo Phoebe for acknowledging the customer service that Jon Salinas gave to you. We strive to provide the best service possible and appreciate the compliments. Aloha.... Anita =)

- Kailua-Kona

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