Pahoa
I will not be doing Buisness with lex Brodie's in Pahoa again ..Sad because I've always done all my tire Buisness there . 8 mnts ago I purchase 4 brand new tires for my daughter a single female who knows nothing about cars or tires . At the time of purchase the male who was helping her never not once recommended that she get an alignment ( she actually thought that was included) that's how much she knows .. Any how here we are back at lex Brodie's only 8 short mnts later all 4 tires are destroyed due to bad alignment or NO alignment . Now here's my thing if you are going to spend almost 600$ on tires only to have them be totally destroyed because you Did NOT have them aligned is a crock !!!! There is no doubt that if this employee had recommended an alignment or if he had even specified how important it was to have it done .. The extra 80 $ for the alignment would have not been a problem when infact it just makes sense . Today I'm at lex Brodie's really bummed ,we'll I gotta get 4 new tires again ..I'm upset at the situation but not directly at the employees I'm actually ready to do Buisness with them again even tho I felt that the employee who first help my daughter was partially responsible for this sad situation . I decided to purchase 2 new tires today with hopes that the assistant manager on duty would have some type of regard to make the situation rite by discounting my alignment or maybe even comping the alignment all together . If an alignment was recommended in the beginning I wouldn't be here only 8 mnts later . I wasn't looking for free services . I felt the manager never cared to make it rite . That's when I decided to go else where for my new tires and much needed alignment . Here's an update of my most recent review about my experience at Lex Brodie's in Pahoa .... After posting here on Yelp I received several phone calls from Anita and Cliff the store managers .They were both apologetic ,understanding and professional . They offered me a free alignment and treated me with Aloha. So just because of the response I got from Anita and Cliff I will give them 5 stars and maybe we can do Buisness again in the future . Aloha :) 1 person voted for this review Useful 1 Funny Cool Others will see how you vote! Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in? Yes, Let Me Vote! Maybe Later 9/3/2016 Previous review I will not be doing Buisness with lex Brodie's in Pahoa again ..Sad because I've always done all my I will not be doing Buisness with lex Brodie's in Pahoa again ..Sad because I've always done all my tire Buisness there . 8 mnts ago I purchase 4 brand new tires for my daughter a single female who knows nothing about cars or tires . At the time of purchase the male who was helping her never not once recommended that she get an alignment ( she actually thought that was included) that's how much she knows .. Any how here we are back at lex Brodie's only 8 short mnts later all 4 tires are destroyed due to bad alignment or NO alignment . Now here's my thing if you are going to spend almost 600$ on tires only to have them be totally destroyed because you Did NOT have them aligned is a crock !!!! There is no doubt that if this employee had recommended an alignment or if he had even specified how important it was to have it done .. The extra 80 $ for the alignment would have not been a problem when infact it just makes sense . Today I'm at lex Brodie's really bummed ,we'll I gotta get 4 new tires again ..I'm upset at the situation but not directly at the employees I'm actually ready to do Buisness with them again even tho I felt that the employee who first help my daughter was partially responsible for this sad situation . I decided to purchase 2 new tires today with hopes that the assistant manager on duty would have some type of regard to make the situation rite by discounting my alignment or maybe even comping the alignment all together . If an alignment was recommended in the beginning I wouldn't be here only 8 mnts later . I wasn't looking for free services . I felt the manager never cared to make it rite . That's when I decided to go else where for my new tires and much needed alignment . Read more Was this review ?
Thank You Danielle for reaching out to us about your situation at our Pahoa Store and allowing me to talk to you in private about your unhappy review. We are sorry for the poor attitude you received from our Sales Staff. Your concern has been addressed and we will do a better job to improve on our tonality and communication skills when speaking to our customers. We should have used more empathy towards your situation. Also, they should have explained and educated your daughter about her vehicle and why an alignment is important for proper tire wear. If we had done our part, then she would have known to align her vehicle after she had her struts replaced by another shop. Thank you for taking such great care of your daughters situation. We really do have a great staff there at Pahoa and hopefully someday we will see you again. Aloha... Anita =)
- Pahoa