Reviews - "Waimea" Location - Page 201 - Lex Brodie's Tire & Service Center

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Janis Colonell

4/10/2017

Waimea

I love this place.The service is great!

Thank you Janis for your 5-Star review! We strive to give everyone the BEST service possible. Safe Travels!Aloha.... Anita =)

- Waimea

Lance Tanino

2/10/2017

Waimea

Mahalo Lance for your awesome rating for our Waimea-Kamuela Location! We're glad that we took great care of you and your vehicle. Hopefully on your next visit we can get a high 5 from you. We appreciate your busines! Aloha.... Anita =)

- Waimea

Noland Lakjohn

12/20/2016

Waimea

Thank You for your 5-star rating! Aloha.... Anita =)

- Waimea

Diana M.

11/21/2016

Waimea

Lex Brodie's Waimea has the best customer service on the Big Island. My battery died in town and my husband came to give my car a jump, when that didn't work, we called Lex Brodie's to borrow jumper cables. My husband showed up with the manager Mike Ng and he had a tiny jumper kit and my car started. I can't tell you how Mike saved the day for me! Then they replaced my battery and I was off and running. They are always there for my car needs, new tires, tune ups whatever I need! I love this company! Talk about customer service! Lex Brodie's rocks

Thank you Diana! We appreciate your 5-star review and your deep appreciation for the rescue that…Thank you Diana! We appreciate your 5-star review and your deep appreciation for the rescue that MIKE performed. Happy customer like you makes our job so worth while. Be safe and HAPPY HOLIDAYS!Aloha... Anita : )

- Waimea

Kepali L.

8/16/2016

Waimea

Needed our annual safety check. Called in the morning for an appointment and was lucky that they had a cancellation that afternoon.They checked us in and took the car in right on time.Was out of there in under 30 minutes.Very satisfied with the staff and their service.Even though we were only just getting the inspection, we were treated with the best service and regards.We WILL be back here when our next oil change is due.

Mahalo Kepali for your awesome review! Mike and his Team do their very best to get our customers…Mahalo Kepali for your awesome review! Mike and his Team do their very best to get our customers out in a timely manner and you gotta love their positive, upbeat attitude! Thank you so much for taking the time to write about your experience at our Waimea Lex Brodie's Location. You're awesome too!Aloha..... Anita =)

- Waimea

Steven Melling

6/10/2016

Waimea

Lex Brodies have improved greatly over the years. They are fast with Safety inspections and Lube jobs. Not to mention the nice waiting room with free drinks. :)

Aloha Steven Tamara MellingThank you so much for your continude service and for your awesome review!

- Waimea

Mike M.

6/7/2016

Waimea

Had a flat tire...dropped it off and Josh was nothing but a class act. Took the tire...fixed it...and switched a few tires to get the spare back on the rental where it belongs. AGAIN JOSH WAS GREAT...Rebecca on the other hand ...Not so much....very rude...not a customer service person...Only giving five stars for Josh and the service

Thanks Mike for your awesome review and 5-star rating! Josh will be happy to know that he did an…Thanks Mike for your awesome review and 5-star rating! Josh will be happy to know that he did an awesome job taking care of you and your needs. Our Waimea Crew works great as a team to take care of our customers and get them back on the road safely.As for Rebecca... please don't mistake her level of concentration as rudeness. She was probably trying to focus on the task at hand to complete it. A nice reminder for all of us to acknowledge our customers as they walk in. Thanks again Mike for taking time out of your busy day to write a nice comment about your experience! And Thank you for your service to our country. Very much appreciated!!Aloha.... Anita =)

- Waimea

Chadwick Roldan

5/31/2016

Waimea

I had Lex Brodies change my oil once and they used an impact wrench on the bolt. Now the bolt is over tightened, possibly stripped and I may even have to replace the oil pan. They have cost me a lot of time and money at this point when it should have been an easy $20, 10 minute task to change my oil. The fact is they screwed up and I will never take my care back there. Thanks for A LOT of trouble Lex Brodies Waimea.

Aloha Chadwick, Im sorry to hear about your experience you had here at Lex Brodies. Our company nor our employees does NOT use impact wrenches to install or remove drain plugs as they are fairly easy to come out. Please Contact me at your earliest convenience as we want to make this right Much Mahalo Dustin

- Waimea

Steven Tamara Melling

5/30/2016

Waimea

Lex Brodies have improved greatly over the years. They are fast with Safety inspections and Lube jobs. Not to mention the nice waiting room with free drinks. :)

Aloha Steven Tamara Melling Thank you so much for your continude service and for your awesome review!

- Waimea

Jennie H.

5/28/2016

Waimea

I've always had good experiences with the service I've received at this location. I come here regularly for my oil changed and tire rotations. I've also had my serpentine belt replaced in one vehicle and some other work done on another vehicle. Everything has always worked out well. When it came time to purchase tires, Lex Brodie's was much more expensive than, say, Costco, but considering we live nearby and I always get my oil changed here I figured their great customer service and free rotations when you purchase your tires here is handier than me going down to Kona more often than I do. My kiddo and I have spent plenty of time in their lobby, and it's always clean. Today we're watching Harry Potter while we wait. We usually wait in the lobby after we walk around the Parker Ranch center, which is conveniently right next door and has a food court and other stores. Don't forget to check in on Yelp for a discount!

Mahalo Jennie for your awesome review about our Waimea facility! And you are correct. We can't beat…Mahalo Jennie for your awesome review about our Waimea facility! And you are correct. We can't beat COSTCO when it comes to purchasing tires, but we will provide you with great customer service, a clean waiting area and amenities such as coffee, tea&free WiFi. We want our customers to feel comfortable while they wait and know that their vehicle is being well taken care of . Thank you again Jennie! We appreciate your business and for taking the time to write about your pleasant experience. Aloha.... Anita =)

- Waimea

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