Make an appointment5 Convenient LocationsNOW HIRING
Kailua-Kona(808) 217-9746
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75-5570 Kuakini Hwy.Kailua-Kona, HI 96740
Waimea(808) 329-4373
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67-1185 Mamalahoa Hwy.Kamuela, HI 96743
Pahoa(808) 756-9347
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15-2658 Pahoa Village Rd.Pahoa, HI 96778
Hilo-Wiwoole(808) 756-9924
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170 Wiwoole St.Hilo, HI 96720
Hilo-Kilauea(808) 746-7030
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1095 Kilauea Ave.Hilo, HI 96720
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1
Waimea

HORRIBLE!!! We dropped our truck off to get some front end work done before shipping it. The truck sat there for TWO AND A HALF WEEKS, with little to no communication on their part.... We finally went in to check on it, and NOTHING had been done at all. Terrible customer service.

HANNAH.... Thank you for your feedback. I spoke to our Waimea Store Manager and asked why you had such a long wait. His repsonse was.... they were looking for a special part for your vehicle and had a difficult time trying to locate it on the mainland. Actually, since your vehicle was foreign, the part wasn't even available in the USA. This was communicated to your husband- who said to keep looking. The mechanics can't work on your vehicle until the part comes in. Sorry for frustrations. We really do care. Aloha.... Anita =)

- Waimea
5
Waimea

Fabulous service by everyone. Quick and easy.

5
Waimea

Excellent service and very helpful staff - mahalo nui!

5
Waimea

Many time repeat customer because of great customer service from Jan and Josh! Mahalo for being so knowledgeable, friendly and Showing the Aloha spirit!! Keep up the great work!

5
Waimea

Friendly fast service. Got exactly what I wanted. Personal atmosphere very comfortable and polite

Mahalo for your 5-Star review!! Aloha.... Anita and your Waimea Lex Brodie's Tire Car Care Team =)

- Waimea
5
Waimea

Costco could only offer me $8 less. Not worth the drive. Lex B.s excellent services. All polite, knowledgeable and efficient. I'll be back!

5
Waimea

Great fast service. Thanks Jan for taking such good care of me.

5
Waimea

Thanx!

1
Waimea

I cannot even give Lex Brodie’s one star I was told at the estimate that I signed that my tire was covered by the lifetime protection warranty I had purchased with the tire. AFTER the tire was mounted they charged me full price apparently because the tire was not covered by warranty. I also had to take a round trip Uber to my dentist because the wait was extremely long for the car service to be finished. The wait was also very bad at the Waimea Lex Brodie’s. Go someplace else for tire service.

Hello Mayie.... Thank you for your feedback. I spoke to Jan who helped you in our Waimea Store. The tire that was compromised wasn't purchased from our store. It either came with the vehicle or was purchased elsewhere. We can't warranty other dealership tires. You needed a new tire to get you back home and that is why you paid full price. We apologize for the long wait and the confusion. Aloha.... Anita =)

- Waimea
5
Waimea

Great service and customer care.

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Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.