Waimea
HORRIBLE!!! We dropped our truck off to get some front end work done before shipping it. The truck sat there for TWO AND A HALF WEEKS, with little to no communication on their part.... We finally went in to check on it, and NOTHING had been done at all. Terrible customer service.
HANNAH.... Thank you for your feedback. I spoke to our Waimea Store Manager and asked why you had such a long wait. His repsonse was.... they were looking for a special part for your vehicle and had a difficult time trying to locate it on the mainland. Actually, since your vehicle was foreign, the part wasn't even available in the USA. This was communicated to your husband- who said to keep looking. The mechanics can't work on your vehicle until the part comes in. Sorry for frustrations. We really do care. Aloha.... Anita =)
- Waimea