Pahoa
I was very impressed with how Anita, the store owner, and Cliff, the store manager, handled the situation. Right after the my negative review, they both contacted me to get the details of what happened and assured me that it would never happen again. I completely understand in any business mistakes happen, but we were surprised by how the staff seemed uncaring about their mistakes. Well, the management of the store felt very different and showed it through their actions. I am considering giving this place another chance and am grateful for how Anita and Cliff heard our concerns and followed up with us. Thank you so much. 2 people voted for this review Useful 1 Funny 1 Cool Others will see how you vote! Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in? Yes, Let Me Vote! Maybe Later 1/22/2016 Previous review We made an appointment as the staff requested us to do for an oil change because they said they were We made an appointment as the staff requested us to do for an oil change because they said they were very thorough and it would take about an hour or so to go through all these points of inspection. My husband arrived there on time but had to wait an hour and half for the car to even be pulled into the shop. They rushed the job and finished in less than half an hour. My husband drove away and realized that it was a very quick service so he opened his hood and saw that they did not fill the fluids. The coolant was down to almost nothing. So he drove right back and asked them if they fill fluids, and they replied that it was part of the service. He showed them that he just left and asked to see the checkoff list of what they did. They clearly did not do their job and left out something as important as refilling the engine coolant. When he showed this to the manager, they filled the coolant. The whole time, the staff acted smug and unapologetic. There was no taking responsibility for the huge delay or the lack of an important service. I would rather drive to Hilo to get decent service. It is dangerous to take your car to them and expect them to do the job right. Read more Was this review ?
DEAR SY, First, thank you very much for bringing your situation to our attention. At Lex Brodie's Tire's,we strive for 100% customer satisfaction in everything we do and clearly that did not happen in this case. We are truly sorry for that and take our responsibilities and the trust you place in us very seriously.As a very valued customer we certainly appreciate your business and I will personally see to it that we make this right for you. Again, my sincere apology for your inconvenience. Aloha.... Anita
- Pahoa