5
Hilo-Wiwoole

The customer service representative had to arrange for a tire to come from the Kamuela store. Helped to follow up to make sure the tire was shipped to Hilo. Service was fast in getting the tire and then to mount the tire.

Thank you for the great review, Donald! We're happy to hear that our customer service representative went above and beyond to arrange for your tire and ensure it arrived promptly. We pride ourselves on providing fast and efficient service, and it's wonderful to know we met your expectations. If you need anything else in the future, please don't hesitate to reach out. Mahalo! :) :) :)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Had a nail stuck in my tire and losing pressure fast. Called lex Brodie’s 45 minutes before they closed and they were willing to take me in to repair the tire. Great service and excellent technicians. Always get my tires changed and serviced there

Hi William, thank you for your kind words! We're always here to help, no matter the time. It's great to hear that our service and technicians made a positive impression. We appreciate your continuous trust in us for tire needs. Safe travels until we see you again! :)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Nelmar was fantastic in his recommendations with expedience and professionalism. I greatly appreciate the service and personalized care.

Mahalo Malia for your business and your 5-Star review. So happy that I got to see you. Safe Travels! Aloha... Aunty Anita =)

- Hilo-Wiwoole
5
Hilo-Wiwoole

5
Hilo-Wiwoole

Upon arriving, my car had one damaged tire. Malia explained the benefits and risks between replacing just a single tire versus replacing two tires. Since my car is relatively new, apparently it's okay to replace just one tire and rely on the suspension to accommodate the situation. But for utmost safety, replacing two tires would still be best. So, Malia explained the tradeoffs and factored in my possible budget worries. Since I can afford it now, I chose to replace two tires. Finally, the shop did not automatically insist on wheel alignment since alignment check indicated no need for such service.

Thank you for your detailed and positive review, Allan! We're glad Malie provided you with a thorough explanation of the options and their tradeoffs. Your safety is our top priority, and we're happy you chose to replace two tires. We appreciate your trust in our expertise. Aloha... Anita =)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Excellent customer service.

Thank you Lane for giving us five stars! We're happy to hear that you had an excellent experience with our customer service. Providing excellent service is always our priority, and we're glad we exceeded your expectations. We look forward to serving you again in the future! Aloha! :)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Mahalo Phillip for your 5-Stars. ALOHA =)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Fast and efficient!

5
Hilo-Wiwoole

I have always had positive experiences with Lex Brodie’s. Appreciate you folks!

Thank you Marie for sharing your feedback! We're delighted to hear about your positive experiences with us here at Lex Brodie's. Our team is always here to provide exceptional service and care for your vehicle. Mahalo! :)

- Hilo-Wiwoole
5
Hilo-Wiwoole

Very professional people working at Lex Brodie in Hilo. They got my tires done same day before closing time. I am very happy with my new tire.

Thank you for choosing us, Marcus! We're happy to hear that you had a great experience with our team at Lex Brodie in Hilo. Providing professional service and getting you back on the road swiftly is what we aim for. We appreciate your kind words and look forward to assisting you in the future! Mahalo! :)

- Hilo-Wiwoole
Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.