I use to go here for Tire replacements, quick check ups, and safety checks and they done pretty well at doing their job, so when i seen these past reviews i was a bit surprised. However, the service is slowly going down the drain, if you schedule an appointment you'll be ending up staying or waiting sometimes way more than what they quote you for even simple jobs, maybe they should hire more workers? But after my last visit which I'm not too happy with, I came to find out my drivers door handle had been broken and cracked as if someone tried to pull on it hard. When i reported it to the cashier they refereed me to one of the mechanics instead and walked with me to my vehicle. The mechanic had no clue how the door broke and it wasn't like that before. So now this leaves me with a broken drivers side door and the trouble of having to open it from the passenger side each time i have to get inside. The cashier comes out and looks at the damages and acts as if they didn't knew about it and informed me that they will pay for the damages after they find the cost of the parts and give me a call later that day. One week has passed, no call, not even an apology and no one wants to admit the damages. They didnt even fix the original problem of what i asked them to do which made the situation even worse, and now i wait on my part which will take 2 weeks to get here, thanks for nothing Lex brodies. Do yourself a favor and go else where like a local shop, ever since they got more popular in pahoa service went down the drain.

As always: very friendly staff, fast and great service! Absolutely love it!!!!!

As always: very friendly staff, fast and great service! Absolutely love it!!!!!

Lex Brodie's Waimea has the best customer service on the Big Island. My battery died in town and my husband came to give my car a jump, when that didn't work, we called Lex Brodie's to borrow jumper cables. My husband showed up with the manager Mike Ng and he had a tiny jumper kit and my car started. I can't tell you how Mike saved the day for me! Then they replaced my battery and I was off and running. They are always there for my car needs, new tires, tune ups whatever I need! I love this company! Talk about customer service! Lex Brodie's rocks

When I walked in with my 2 boys I was helped immediately and they had candy for my boys! Best tire repair I've had yet! I will definitely be coming back!!!

I took my employers car here for a tire change. Honestly waited for 4 hours. BUT they have a pretty comfortable waiting area with a tv, water machine (hot&cold), and a coffee maker at your disposal. Seen "True Grit" for the first time ever here!

Reliable great service and good crew

Super impressed! Staff member acknowledged me straight away and quickly arranged to swap my tire. No questions, no grumbles, no problems, and no charge! This was a completely different experience than my trip to Goodyear in Hilo. I would recommend these folks to anyone :)

Always helpful. Especially Tiana... always courtesy and pleasant on the phone as well... they aren't too busy on the days I've gone but they get the job done and my kids love the free wifi for their ipads

Always helpful. Especially Tiana... always courtesy and pleasant on the phone as well... they aren't too busy on the days I've gone but they get the job done and my kids love the free wifi for their ipads