I was very impressed with how Anita, the store owner, and Cliff, the store manager, handled the situation. Right after the my negative review, they both contacted me to get the details of what happened and assured me that it would never happen again. I completely understand in any business mistakes happen, but we were surprised by how the staff seemed uncaring about their mistakes. Well, the management of the store felt very different and showed it through their actions. I am considering giving this place another chance and am grateful for how Anita and Cliff heard our concerns and followed up with us. Thank you so much. 2 people voted for this review Useful 1 Funny 1 Cool Others will see how you vote! Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in? Yes, Let Me Vote! Maybe Later 1/22/2016 Previous review We made an appointment as the staff requested us to do for an oil change because they said they were We made an appointment as the staff requested us to do for an oil change because they said they were very thorough and it would take about an hour or so to go through all these points of inspection. My husband arrived there on time but had to wait an hour and half for the car to even be pulled into the shop. They rushed the job and finished in less than half an hour. My husband drove away and realized that it was a very quick service so he opened his hood and saw that they did not fill the fluids. The coolant was down to almost nothing. So he drove right back and asked them if they fill fluids, and they replied that it was part of the service. He showed them that he just left and asked to see the checkoff list of what they did. They clearly did not do their job and left out something as important as refilling the engine coolant. When he showed this to the manager, they filled the coolant. The whole time, the staff acted smug and unapologetic. There was no taking responsibility for the huge delay or the lack of an important service. I would rather drive to Hilo to get decent service. It is dangerous to take your car to them and expect them to do the job right. Read more Was this review ?

I was shopping around for a new set of wheels for my old 2003 Pontiac Montana. I dropped in to Lex Brodie in Hilo and was greeted by Tiana who assisted me with my needs and eventually landed me in a new set that looked quite awesome. It has given a new fresh look to my old montie. Thanks Tiana!

Lex Brodies Hilo operates with integrity and service. I've had numerous days that have brought me to their doors. 'Louis' is an fastidious service rep that handles all questions simply and quickly. The whole wait time is reduced by techs that know their job and either fresh front porch, or hosted coffee waiting room and T.V.

Great job, fast, efficient and friendly. The entire team is well prepared and know the job. Very pleasant experience every time. The manager noticed that my inspection sticker was about to expire and asked if I wanted it taken care of. It saved me a lot of time to be able to do everything at the same time and place.

I was worried about taking my car here because of all the bad reviews, especially the ones that said they were giving them the benefit of the doubt after reading these same bad reviews and still had a negative experience....but I am glad I gave them a try! It was so convenient since they are right down the road from my house! I took my car in because it needed an oil change and my maintenance minder (Honda CRV 2010) was telling me it needed an air filter and transmission fluid flush too. I wasn't sure about the transmission flush since I thought I had done that fairly recently, and I was hesitant because this service can be a bit costly. But, after I checked my car in the mechanic came out and personally showed me my air filter, verifying it needed to be changed, AND told me that my transmission fluid looked good and he thought it would be good for a while longer :) Everyone that I encountered at this location was friendly, accommodating, and understanding....I am definitely sticking with them for all my car service needs!

Fast, efficient, thorough and courteous!

I called several automotive companies in Hilo regarding AC repair on my Honda CR-V. One company came back to me with quotes while the others did not. Since I live in Pahoa area, I decided to call Lex Brodie of Pahoa. I spoke with the manager, Cliff, over the phone & he patiently listened to my frustrations regarding the high cost AC estimation repair for compressor of what was quoted from the other auto company. Cliff quoted me an affordable repair cost. When I met Cliff in person to have my car serviced, he was just as friendly, patient. The AC works excellent & although they had to repair an additional problem of shredded wires, the price was affordable. He even had staff provide transportation for me as it took 7 hrs of repair. The other staff Ivy & Jared were very friendly & helpful as well. The waiting lounge was clean & I was able to monitor what shows I wanted to see on TV; had ample outlets to plug in my iphone charge. From now on, I'll go to this company for my auto repairs. 1 person voted for this review

The "Fast Lube" service is GREAT! Very thorough in what they check and review with customer at end. Fast and reasonably priced!

Got a flat tire on the way to work. Pulled in to lex Brodies, even though they weren't open yet. The manager, Mike, had just arrived and came up and inspected my tires before he even unlocked the door. He gave me excellent customer service, explained all of my options and offered me a coffee and newspaper while I waited a few minutes for his technicians to get in. The service was fast and friendly and saved my morning. I will definitely be back again. Thanks Mike!

Had my safety check done here. Great job, fast and efficient. No waiting!