This is NOT your typical Hilo tire/service shop...Very professional!!! The customer service reps are friendly and knowledgeable. Employees are dressed professionally. The facility and bathrooms are clean and well-lighted. There’s an air-conditioned waiting area that has a flat screen tv, cameras views of the vehicles being worked on in the service bay, a phone charging station and a coffee maker. They even have a children’s play area nearby to keep young ones occupied while the family car gets serviced. The decor brings a warm and natural, easy-going environment that makes waiting much more relaxing and less stressful. Daniel and his crew really know how to service with excellence!!!

Very friendly staff I needed a new tire they just took me in without an appointment

Nice facility and awesome professional workers in the Tire Service side!! They always made sure to follow up for appointments and made me feel like I was a truly valued customer.

I brought my truck in for it's annual safety inspection appointment. Iva informed me it needed front mudflaps and would not pass without them-this saved me having to pay for a failed inspection. I left and bought and installed the mudflaps, and then returned to Lex Brodies for the inspection. Despite my appointment time was passed, Ala got my truck right in and in no time at all I was on my way. Both Iva and Ala were very kind,couteous, and professional. And the coffee was great while I watched the news while I was waiting.

The staff at Lex Brodie’s was awesome. Some of the best customer service in Hilo from my phone call to make an appointment thru finishing my car. I love that I can see the mechanic working on my car from the nice waiting area. The time to get all the work on my car was almost an hour shorter than anticipated. I will definitely be using their services again.

Awesome service and friendly people. They remember me from past visits!

Thank you for my Safety Inspection. Your TEAM is AWESOME!! =)

Excellent quick service,friendly and professional employees.

Thank you Lex Brodie’s Kona for employing such a knowledgeable and dedicated team staff-Tryton Rabut! Constructive and polite, that’s why we chose to do business with you. Our appointment was to install new tires & rims and the day of our water pump chose to breakdown in front of your store, lol. We asked for the repairs and cost and he followed through promptly and effectively. All areas of concern were taking care of and we are very much appreciated and happy! Thank you LB and TR. What a team you make!

Awesome customer service. Hospitality amazing. Even though they were very busy with customers that day, they replaced my tire in no time. Appreciate you guys & Mahalo.