5
Waimea

We had the safety check for our truck. As always, fast, reliable, and courteous service with all our vehicles.

5
Waimea

👌🏻👍🏻🤙🏻

5
Hilo-Wiwoole

Thanks to the entire team at Lex Brodies! You guys made the safety inspection and getting new tires a breeze. Mahalo!

3
Pahoa

I was dismayed at the service. My friend took her car in on Thursday, spent $1600 for various repairs and diagnostics and it didn't even make it two miles down the road before it broke down again and we had to call a tow to bring it back! Then they kept it over the weekend and through Monday and said she'd have it back today, Tuesday. THEY STILL HAVEN'T EVEN LOOKED AT IT YET! They are also aware she is a single mother of a 14 month old, is alone and needs her car. I hope they give her a serious discount for her troubles, because I watched them NOT EVEN TEST DRIVE the car besides from the bay to the parking stall. Maybe a proper test drive before returning it to someone with an infant would have been professional. I can't say they've even been the least bit professional. ****EDIT**** Thank you Lex Brodie's for doing the right thing and trying to make up for your mistake and taking your time the second time around to make sure everything was running accordingly and installing a new fuel pump free of labor charges. And taking off the hidden charge she never asked for or approved to be done. I'm glad to hear you'd reimburse her for the tow too, if she had to pay, luckily it was free for all.

Thank you Hannah for your feedback and for looking out for your friend. We do apologize for her vehicle stalling after services were rendered at our Pahoa facility and as discussed, Lex Brodie's will reimburse her for the Tow Truck. We know how frustrating this can be especially with a young child. Burtis has been working on getting her Jeep running properly and trying to keep in communication with Jennifer. The phone connection has been real spotty. AND YES! Burtis will be giving her a big discount for the inconvenience. Thank you again for caring. Aloha.... Anita and your Pahoa Car Care Team =)

- Pahoa
5
Waimea

I was very concerned when a low pressure icon appeared on the dashboard of my car. I am not particularly mechanically inclined so I was very unsure of myself when I arrived at the Waimea Lex Brodie tire center. Jan greeted me when I came in to ask for help. She was extremely pleasant, helpful and friendly. She escorted me to the bay where Ezra met me with a huge smile and friendly face. He checked my tire pressure and had me on my way within five minutes with a smile on my face secure in knowing I was now safe. Sharon Peterson

AWWW..... Thank you Sharon for the detail description of your service at our Waimea location. =) I could follow along and see it all happening. Glad you were well taken care of with a smile. BE SAFE!! Aloha.... Anita and your Kamuela Car Care Team =)

- Waimea
5
Hilo-Wiwoole

The service was very good, and my tire good on my truck.

5
Hilo-Wiwoole

Always da best always Pono Cheeehooo

5
Kailua-Kona

This was my first time calling in checking on tire stock for my Honda Fit. Louis was very friendly (could feel his smile over the phone) and helped me with securing the tires. He took the time to price it out for me and place the tires on hold. I had contacted two other places before calling you all. Normally, the service center at Big Island Honda takes care of my tires. But since I had a flat, I needed a tire right away and you all had it in stock so I purchased two. When I got to the service center, I was greeted with Aloha and kokua by Gabby. From start to finish, I was pleasantly surprised with the customer service. Mahalo Nui

5
Pahoa

great service and personnel.

5
Kailua-Kona

I got new tires here. They had the tires I wanted and they got them on the same day I called to make an appointment. There was a small snafu but Salazar made sure to double check a lot with me and got it fixed very quickly. Wait time (with same day appointment) was 3 hours. Excellent job.

Mahalo Sarah for purchasing your tires form our Lex Brodie's location in Kona. And Thank y ou for your 5-Star rating. Very much appreciated!! Aloha.... Your Kona Car Care Team =)

- Kailua-Kona
Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.