5
Waimea

Great & efficient service. Mike was a pleasure to work with Mahalo!

5
Waimea

I would like to compliment Jan Boneza on her customer service. I had my insurance information on my phone and we had some difficulty in printing off a copy. Ms. Boneza made it happen even though took several tries.

4
Waimea

UPDATE: Great customer recovery. They followed up and when I was back today, I arrived earlier than my appointment and they were on it. Appreciate the effort mahalo folks! Made an appointment 2 months ago to change tires. When I arrived was told 90 mins - 2 hrs. Vehicle sat for 90 mins before they even brought it in. Why have an appointment? Wasted almost 3 hours. Watched them move slower than if they were on a break. Overpromising and underdelivering is bad business.

Thank you Mr. Johnson for your feedback and for your patience. Our apologies for your long wait to have your tires installed at our Waimea location. Our Waimea Store Manager-Josh Deluz will be contacting you later today to personally apologize. Since we are now open on Saturdays, we are currently short-handed in the shop and are working to have more technicians on board soon. Thank you for your business and for your understanding. Aloha... Anita and the Waimea Lex Brodie's Tire Team

- Waimea
5
Waimea

Jan and Josh took wonderful care of me. I was provided a very thorough report addressing every one of my concerns. Peace of mind is priceless. I’m going to get a new tire when I go to Hilo on Tuesday and then budget for my brake needs. I am so thankful to know my car needs more of a maintenance than more so yes, mahalo nui loa. Your time, and consideration, are much appreciated.

5
Waimea

Prompt. Pictures of what needed replacing. Serviced within 2-3 hours as they said. Follow up with a call and email too. I appreciated everyone that helped me.

We are so grateful for your review. Thanks for sharing your rating with us and the community. Aloha, Emerald @Lex

- Waimea
5
Waimea

Friendly, timely, competent service at an acceptable price

5
Waimea

I appreciate the staff fitting in a safety check on very short notice.

5
Waimea

As usual great service!

5
Waimea

Very good experience, fast and professional. Clean place. Price very good too.

5
Waimea

Great job!

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