5
Kailua-Kona

Had a concern and they immediately made it right. No questions asked. That’s how things should be done. Great service and amazing people. They truly love their customers and want to make them happy. Keep it up.

Mahalo for your continued support!! Aloha Dustin

- Kailua-Kona
1
Kailua-Kona

After waiting almost 4 hours for a scheduled brake check, they installed new caliper bolts in my Jeep because the mechanic I bought it from didnt do it appropriately. Not a week later, one bolt fell out and the other became so loose I could pull it out. Luckily I still had brake power and managed to get it back to them. They fixed the problem (still had to wait about 2 hours this time on my only day off) no charge and said they used lock tight this time (so you didn't the time before??) . No apology or anything. Very disappointed in the service here.

Hello Rachel... I forwarded your reveiw to our store manager. He should have reached out to you to discuss your issue. We apologize if we caused you undue stress. Best to you.

- Kailua-Kona
5
Kailua-Kona

Nice facility and awesome professional workers in the Tire Service side!! They always made sure to follow up for appointments and made me feel like I was a truly valued customer.

Mahalo for your continued support!! Aloha Dustin

- Kailua-Kona
5
Kailua-Kona

I brought my truck in for it's annual safety inspection appointment. Iva informed me it needed front mudflaps and would not pass without them-this saved me having to pay for a failed inspection. I left and bought and installed the mudflaps, and then returned to Lex Brodies for the inspection. Despite my appointment time was passed, Ala got my truck right in and in no time at all I was on my way. Both Iva and Ala were very kind,couteous, and professional. And the coffee was great while I watched the news while I was waiting.

Mahalo for your continued support!! Aloha Dustin

- Kailua-Kona
5
Kailua-Kona

Awesome service and friendly people. They remember me from past visits!

Mahalo for your continued support!! Aloha Dustin

- Kailua-Kona
5
Kailua-Kona

Excellent quick service,friendly and professional employees.

5
Kailua-Kona

Thank you Lex Brodie’s Kona for employing such a knowledgeable and dedicated team staff-Tryton Rabut! Constructive and polite, that’s why we chose to do business with you. Our appointment was to install new tires & rims and the day of our water pump chose to breakdown in front of your store, lol. We asked for the repairs and cost and he followed through promptly and effectively. All areas of concern were taking care of and we are very much appreciated and happy! Thank you LB and TR. What a team you make!

Mahalo for your continued support!! Aloha Dustin

- Kailua-Kona
5
Kailua-Kona

Excellent and fast service professional. Waiting room and coffee. GOD Bless them.

5
Kailua-Kona

Awesome service. Went in with a lag screw in front tire. Rotated tires while they had it on the rack. Had to pickup after hours, no big deal. Thank you very much !!!

5
Kailua-Kona

Service was great! Gabby was very kind and helpful. Got a new tire and oil changed in a jiff

Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.