Reviews - Page 769 - Lex Brodie's Tire & Service Center

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Dennis F.

6/14/2017

Kailua-Kona

My wife and I share one car so it's vital that it be dependable for us. We've been very pleased with the service we've gotten here at Lex Brodie's over what's probably more than two decades now. Today I had great help from Justin and Ben with diagnosing problems with our car. Was this review ?

Thank you Dennis!Thank you for taking the time to acknowlegde the great help you received at our Kona location. I'll let Justin and Ben know how much you appreciated the care. We appreciate your business and your feedback. Aloha.... Anita =)

- Kailua-Kona

Shelagh Arruda

6/14/2017

Hilo-Wiwoole

Thank you Shelagh for your 5-Star rating! Glad you are now a part of our LEX BRODIE'S OHANA! Safe Travels! Aloha.... Anita =)

- Hilo-Wiwoole

Marcus Douglas

6/13/2017

Kailua-Kona

The best car center on the Big Island. I go here and Waimea for almost 5 years now. Kona is always fast and easy and does excellent work. The guys I the shop know there craft and always do solid service every time I go with very little wait time. This so fellas

AWESOME MARCUS!! Thank you for acknowledging the great service that you have received at both of our locations. We strive for consistency at every location so that all customers have the same great experience. Our mission is to take CARE of our customers so that they are safe on our roads. Mahalo again for your 5-Star reveiw! Aloha..... Anita =)

- Kailua-Kona

Louis Souza

6/13/2017

Pahoa

Post inquiry online...got no answer. Go there to get a quote...too busy to attend to me. Asked for a tire to be mounted and was told too busy to mount a tire but it could be done for $33.00. I went to Sears and got it done same day and for $13.00.

Hello Louis, I'm sorry we missed your inquiry! I see all of the on-line quotes that come in and I have not seen yours. Please forgive us for overlooking your request. And I apologize once again if our Pahoa Store was too busy to help you. We really try our BEST to please all of our customers. We are glad that you got the work done and Sears was so accomodating. Be safe my friend. Aloha.... Anita =)

- Pahoa

Justin S

6/6/2017

Hilo-Wiwoole

Have been to Lex Brodies tires 5 times now for a safety inspection because every time they tell me I need something new. The first time, yes it was my mistake for not having something needed. But since then I have paid for the inspection , and keep being told to come back because of time or they have made me wait over an hour every time when the previous time they tell me tomsimpky bring the paper for a picture and I'll be done. Most of the staff seem to not care much about their customers. I'm currently waiting still, for over an hour for them to simply take a picture and give me a sticker. Hopefully this is the last experience with Lex Brodies.

Thank you Justin for expressing your frustrations. Normally safety Inspections are not this complicated. I will address this with out Hilo Store Manager to make sure that if a customer fails the State Inspection that EVERYTHING is addressed at the first visit. I apologize for your long wait and the inconvenience. Aloha.... Anita =)

- Hilo-Wiwoole

Phyllis H.

5/31/2017

Pahoa

Mike at the Pahoa Lex Brodie's was on it! My appointment was easy to make, and my service was excellent. My wait time was short and I was able to get my shopping in at Malama at the same time! Friendly staff. Recommend this location for safety checks. Was this review ?

Thank you Phyllis for taking the time to acknowledge the great service you received at our PAHOA STORE.We appreciate all customers, but especially customers like you! I will let Mike know that his great customer service was noticed. Thank you again and safe travels on our Roads. Aloha.... Anita =)

- Pahoa

Dakota Berman

5/30/2017

Waimea

Called them to see how much tires were for my car and it was like $190 per tire. Then I called R&G in kona and it was $80 something per tire. What a joke

Hello Dakota, We do offer several tire options for each size. It all depends on what is important to you and your driving style. Some people prefer a good quality tire with longevity. Others just want something that is black, round and holds air. The difference in price can be a 40,000 mile tire that will last you 3 years or a 90,000 mile tire that lasts you 7 years. At LEX BRODIE'S, we give our customers the choice between an entry level tire or a tire that will give them the BEST warranty and ride for their investment. Drive safe! Aloha.... Anita =)

- Waimea

Jennifer Cabico

5/22/2017

Kailua-Kona

Justin and Kamu have shown incredible customer service at Kailua-Kona Lex Brodie's location.

Joseph Francobandiero

5/22/2017

Hilo-Wiwoole

Helpful great serviceFriendly peoplePrices are reasonable

Thank you Joseph for your 5-Star review. We appreciate your business. Aloha.... Anita =)

- Hilo-Wiwoole

Alban Okimoto

5/21/2017

Hilo-Wiwoole

I towed my van Thursday night and called Friday morning to find out when they can take a look. I was told that afternoon but no return call. I call Saturday and was told somebody will take a look that day. No call, left voice message on Sunday. Finally, someone called that it was the starter and the part was available. I approved the repair and it was ready at the end of the day. I hated that I had to get a rental for 3 days because I did not know when someone can look at the van. They're good at the repairs but horrible on follow ups.

Hello Alban, We apologize for not getting back to you In a timely manner and it's unfortunate that your vehicle needed to be towed in. =( No one ever plans for that. The right thing to have done was to inform you of our repair schedule. Apparently the weekend was full and the next available day was 2-3 days out. Again, I apologize that our Hilo Store did not communicate this to you. Alban, we appreciate your business and glad that you are back on the road safely. Aloha.... Anita

- Hilo-Wiwoole

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