This location services our company vehicles and my personal vehicle. They are always friendly, provide fair and accurate quotes and finish the work in a timely manner.

We didn't get the name of the roadside service technician, but he was amazing!! 20 minutes into our Hawaiian vacation, we had to pull over with a flat tire. Within minutes he was there to help and what an incredibly hard worker...traffic whizzing by and he fixed us up without batting an eye!! Absolutely recommend!

In utilizing the Lex Brodie Pahoa location over the past three years, the staff have always been professional and courteous. This recent appointment was no exception, despite the fact it was for a safety check inspection only. They received the truck at the scheduled time, and the mechanic conducting the evaluation was prompt and attended to the procedure without interruption. I was in and out within 30 minutes. I have had my safety inspections conducted at other authorized businesses and have been subject to a wait period until a mechanic could be available to complete the inspection. But, not so here at Lex Brodie Pahoa. I have utilized Lex Brodie Pahoa for safety inspections and tire replacement on all three of my vehicles since the business opened. There have been changes in staff mechanics over time, but Burtis Porter, as manager, has a special knack for hiring individuals who are courteous, cheerful, and show a genuine interest in not only me, as customer, but my vehicle, rather it be my truck or one of my cars. Although the location is not listed here as part of the Lex Brodie's chain, it is open for business and provides a crucial service for those of us living in the Puna district on the Big Island. A hui hou!

Very friendly, did my inspection quickly.

Like always, the staff was informative and unbelievably friendly. I will definitely be coming back for all of my automotive needs.

Excellent customer service. Tiana was great! Went in to get a slow leak fixed without an appointment and they were able to get it done along with a safety inspection in about two hours. Super grateful as we were just in Hilo for the morning. Totally reasonable pricing. We might have caught them at an especially good time, but they seem to be very well organized. Plus, facility is brand new and very clean.

Provides excellent, timely and descriptive report of diagnostic vehicle needs including current condition, cost, etc.

Went for a safety inspection 12MAR’22. There was a double line of vehicles to the street, but my car was overdue. After 20 minutes a man approached and asked what service I was there for (most were there for an oil change). It was another 40 minutes until I pulled up behind a vehicle in the bay and a gentleman performed the first test, checking windshield wiper function. Soon after I was in the bay and within 10 minutes I was seemingly finished, paid and paperwork was hurriedly returned to me. All in all, I was there more than an hour (and had driven 40 minutes from S. Kona) I was never given any indication that my vehicle had in fact failed. And not because of a mechanical deficiency, but because my registration was out of date. I didn’t understand what I needed to do next so called and spoke with Russell, who had signed off on the inspection report. He said he normally explained what to do next with clients but may have been distracted when I was there. I don’t know if that’s true; he had rushed documents back into my hand and did not thank me for my business. Rather than follow Russell’s first bit of advice over the phone: putting my documents in the DMV kiosk at Safeway or DMV, I instead went to Kona DMV yesterday afternoon (3/15). Waited in line 20 minutes and a very nice gal informed me that required information on the failed inspection report generated at Lex Brodie Kona - including the date of inspection - was missing and the document would need to be reprinted. Went back to Lex Brodie where Russell had me wait a short while then successfully printed a fully clear report. When I told him he might expect other clients returning due to a poorly printed document, he said the printer belonged to the state and this was the first time such a thing had happened. I certainly can’t tell you if the last bit is true. Anyway, I returned to the DMV, waited in line at the outdoor walk-up payment booth another 20 minutes, paid, turned over documents and was immediately given a sticker for my rear license plate. I then rushed back to Lex Brodie where I waited a 20 or so minutes until they electronically signed off on the inspection. For Russell’s lack of attention and initial customer care, plus the annoyance and time consumption this cost me, I can only offer 2-Stars. Go elsewhere for an inspection. Kona Coast Customs, up near Costco would have been my choice. I’ve used them, they’re well rated, open M-F 9a -3:45p. No appointments taken. AND HERE’s A CONSTRUCTIVE THOUGHT FOR OWNER, MGR of LEX BRODIE, KONA: How about giving a handout page explaining how to proceed after the inspection? You have newly arrived residents and those who’ve failed an inspection, for whatever reason, the first time. Or give clients a slip of paper referring them to an informative page on your website. That would be thoughtful and appreciated by customers who chose to wait in your long line. I won’t be returning to Lex Brodie Kona, but I think you’d like your next customer to.

I have been doing business with Lex BRODIES for years. They are very professional yet kind and patient. Very thorough and great communication.

Excellent service