5
Hilo

Awesome staff and a company who really cares about their customers !!!

Mahalo and aloha Beth for your continued support

- Hilo
5
Pahoa

Overall experience was a steady Good-Great! The "Uncle" mechanic/Pop of the Shop! Had a lot of knowledge and experience.The woman in the the front Ivy I think.. was very kind and and personable. She was upfront and helped me and my family ID the right tires at a competitive price. Lounge is quaint with recliners, A/C, cable and Coffee! Thank you Pahoa Lex Brodies.Sam H.

THAT'S AWESOME SAMUEL! Happy to hear that you were treated well at our Pahoa Store. Looking forward to seeing you again. Safe Travels on our Roads. Aloha.... Anita =)

- Pahoa
5
Hilo

Very impressed how this business had turned a bad experience into a better one. Thanks Anita (Business Owner) for working hard to make it right.

BON,I am so sorry that you had that long of a wait for an oil change and that the technicians failed…BON,I am so sorry that you had that long of a wait for an oil change and that the technicians failed to put your sticker on your vehicle. That is so uncalled for. I would like to reach out to you and investigate this further. Please let me know what name the INVOICE was under? I would like to get some kind of compensation to you for your extended wait time. The day that I saw your review, I tried to get in touch with you, but you have not responded back to my inquiries. It is our practice to make sure that we take good care of our customers and if we fail you in any way, we try our best to make things right again. Please get in touch with me.Thank you!Aloha.... Anita =)Marketing Director

- Hilo
5
Pahoa

I can only speak to my experience with their customer service and oil changing skills as I haven't had any major work done. Their customer service is amazing, so incredibly nice and easy to work with. And their oil changes have been efficient and thorough, they always go over any issues they noticed during the oil change. I will for sure keep returning! 1 person voted for this review

NAIYANA, Thank you for taking the time to write such a Beautiful and Refreshing review! At Lex Brodie's Tire, we truly care about our customers safety and take the time to inspect their vehicle and keep the customer informed about their vehicles health. Mahalo for recognizing the customer service we provide. We appreciate awesome customers like you! Aloha.... Anita =)

- Pahoa
5
Hilo

Fast and Friendly Service. I had several requests and questions - Manager Daniel was great in addressing my concerns. Tires were changed and alignment done as scheduled, in fact pau ahead of time.

Mahalo Gary for the AWESOME 5-Star rating! Happy to hear that our Store Manger answered your concerns. Looking forward to seeing you again. Aloha.... Anita =)

- Hilo
5
Pahoa

We always take our truck to Lex Brodies when something we can't do ourselves and each time we drive away happy customers...The staff is always kind,knowledgable and very professional..and they are at a very convenient location for us..

Mahalo Joyce for your great review. We appreciate customers like you. Aloha.... Anita =)

- Pahoa
5
Kona

Great Experience! I got all of the filters and the fluids of my car changed. I asked a ton of questions, and Lance, the manager was quick to reply to all of them. He knows his craft inside and out. Its interesting to watch the communication between the whole team of several guys working on the car all at once, telling each other what they need or what they are doing. They are an efficient, well oiled machine, not much different than watching a bunch of doctors working on a patient on an operating table. I highly recommend.

AWESOME DAVE!Glad you were impressed with the oil change service that you received at our Lex…AWESOME DAVE!Glad you were impressed with the oil change service that you received at our Lex Brodie's FAST LUBE. I will let the FL PIT CREW know that you gave them a 5-star rating on the service you received. And you're right-it's really something to see those guys in action. They have the service down to a science. Be safe on the road and Mahalo again for taking the time to acknowledge our facility. Aloha.... Anita =)

- Kona
5
Pahoa

You can't go wrong at Lex Brodie's in Pahoa. In fact, they are so popular and convenient, that the company would be well-served by adding a few service bays to the five they have now. I suspect they would stay busy. Personally, I am very happy with the professional staff and quality of service, and it's so nice not having to drive to Hilo anymore. My only suggestion would be to dedicate a stall and a technician to safety checks, and include tire tread and pressure checks - as well as to offer reasonably priced headlight aiming service and new wiper blade sales and installation at the same time. Except then they would need five new bays. a hui hou Tom Burnett

TOM... We were actually planning on adding on more bays right before the Lava Flow started heading toward us. We had to put the construction on hold for now until we get our Pahoa Store back up to speed. We are BLESSED to be back up and running again in the PAHOA COMMUNITY and understand the need for FAST & CONVENIENT oil changes and safety inspections. We will continue to work towards improving those services. Thank you again for your 5-Star rating and for being a great customer! Aloha.... Anita =)

- Pahoa
5
Hilo

This was my first time here and the service was great! Didnt wait long at all, waiting room was NiCE with AC and complimentary coffee and ice water. Got all my questions answered about my vehicle very knowledgeable staff. Will definitely be back.

5
Kona

I decided to stop by to get an oil change today, but I definitely got more than I expected. As soon as I got there I was greeted and the guys showed some concern for my headlights. 10 years ago I had an invisible bra applied to my car and after so many years the adhesive was caked onto my headlights. I dont have a photo, but lets just say it was a mess and it probably affected my lights in the evening. After a super quick oil change, one of the kind staff members worked diligently on my headlights and after a couple hours it was complete. My lights looked brand new and I was happy to have a normal looking car again. I really thought I would of had to buy new lights, but I really appreciate the staff taking the time to help me out. Thank You Lex Brodies Staff!

Crystal, Thank you for taking the time to write such a nice review about your oil change experience.…Crystal, Thank you for taking the time to write such a nice review about your oil change experience. You must have gone into our LEX BRODIE'S FAST LUBE that's next door to our Tire Store. It's amazing to watch those guys in action! And I'm so happy to hear that they were able to restore your headlights too so that you didn't have to buy new ones! Mahalo again for telling our Big Island community about the great service they will receive at the LB Fast Lube. We appreciate customers like you! Take care and be safe on the road. Aloha.... Anita =)

- Kona
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