4
Waimea

UPDATE: Great customer recovery. They followed up and when I was back today, I arrived earlier than my appointment and they were on it. Appreciate the effort mahalo folks! Made an appointment 2 months ago to change tires. When I arrived was told 90 mins - 2 hrs. Vehicle sat for 90 mins before they even brought it in. Why have an appointment? Wasted almost 3 hours. Watched them move slower than if they were on a break. Overpromising and underdelivering is bad business.

Thank you Mr. Johnson for your feedback and for your patience. Our apologies for your long wait to have your tires installed at our Waimea location. Our Waimea Store Manager-Josh Deluz will be contacting you later today to personally apologize. Since we are now open on Saturdays, we are currently short-handed in the shop and are working to have more technicians on board soon. Thank you for your business and for your understanding. Aloha... Anita and the Waimea Lex Brodie's Tire Team

- Waimea
5
Pahoa

They are very helpful and have great customer service

5
Hilo-Wiwoole

Fast and efficient. Very friendly and helpful every time

Thank you Brian for your 5-Star review and for your business throughout the years. It's nice to hear that our staff take good care of you. Safe Travels and Aloha... Lex Brodie's Tire of Hilo =)

- Hilo-Wiwoole
5
Hilo-Kilauea

Excellent service like always!

5
Waimea

Jan and Josh took wonderful care of me. I was provided a very thorough report addressing every one of my concerns. Peace of mind is priceless. I’m going to get a new tire when I go to Hilo on Tuesday and then budget for my brake needs. I am so thankful to know my car needs more of a maintenance than more so yes, mahalo nui loa. Your time, and consideration, are much appreciated.

5
Kailua-Kona

Iva was very helpful at the desk and team completed the inspection and tire rotation quickly, good work.

5
Pahoa

Awesome customer service. Mahalos guys

5
Hilo-Kilauea

Awesome service as usual!

5
Kailua-Kona

Great crew. They finished my vehicle in the time frame given and did not charge me when it was discerned that my vehicle would require additional work to complete the job.

5
Hilo-Wiwoole

Took my car for brake work and safety inspection. They communicated well and did excellent work. The car is doing great and the team is professional and friendly.

Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.