5
Waimea

Easy to make appointment. Professional service. Accurate time estimate for work to be finished. Pleasant experience overall.

5
Waimea

Had a flat. It was fixed for free even without appointment. Great service and super friendly staff! Thank you so much

5
Waimea

From setting the appointment via on line process, to reminders received for the upcoming appointment, to the intake process with Ms. Boneza, the service itself including timeliness of completing service and then finally the service report everything was excellent and the price for all of the above was spot on. I am very happy with your service, will continue to utilize it and will recommend your service to others. Mahalo

5
Waimea

They do a great job - the staff is very friendly

5
Waimea

Very friendly staff. Timing was good also.

4
Waimea

**Update** I'm updating and revising my review. Nice to see that Josh and crew read their reviews, accept criticism, and work at improving their product/service. After posting my original review, Josh had Clint call me to make sure that I had a follow up appointment. Dropped off the car this morning and they took care of everything and were even done before lunch. Treated me very well, too. I mean, they are always friendly, that's never changed. Josh also acknowledged the issue and more than fairly compensated me for my time and inconvenience without me even asking for anything. Everyone makes mistakes. When someone is willing to admit their errors, apologizes sincerely and makes amends, well that's the kind of people and type of company I want to work with and promote. Thanks Lex Brodie, Waimea. I'm sure your namesake would be proud. *Original review* I want to support local business, but local businesses need to step up and do proper work. A few months ago, took my truck in for them to check out an oil leak, tire rotation and wheel alignment. First of all, they were not able to locate the oil leak. I wonder if they even tried? Another mechanic immediately identified the problem as the valve cover gasket and fixed it. Secondly, after the alignment, the truck now pulls to the right. Wasn't doing that before, so not sure what's up with that. Today, I dropped off my car for a safety inspection (made the appointment at the beginning of the month, made a morning appointment because I finish work early), oil change, some other work. Car was there at 5:00am. Josh called at 8, confirming some of the work and told me it would be done around 11, noon at the latest. I show up shortly after noon and they haven't even started. So great, now I have to either stay late or make ANOTHER appointment? I've been using them for a long time and don't usually complain about the minor issues I've had, but the last few times, it's been frustrating to work with them.

5
Waimea

👍🏽👍🏽

5
Waimea

they helped screw my plate to the front

5
Waimea

On time, very personable and informative, finished the work exactly when they said it would be done!

5
Waimea

Excellent service in a timely manner. Really appreciated the report sent to me with photos and what items needed to be corrected.

Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.