Kailua-Kona
After waiting almost 4 hours for a scheduled brake check, they installed new caliper bolts in my Jeep because the mechanic I bought it from didnt do it appropriately. Not a week later, one bolt fell out and the other became so loose I could pull it out. Luckily I still had brake power and managed to get it back to them. They fixed the problem (still had to wait about 2 hours this time on my only day off) no charge and said they used lock tight this time (so you didn't the time before??) . No apology or anything. Very disappointed in the service here.
Hello Rachel... I forwarded your reveiw to our store manager. He should have reached out to you to discuss your issue. We apologize if we caused you undue stress. Best to you.
- Kailua-Kona