5
Kona

Fast, efficient, thorough and courteous!

5
Pahoa

I called several automotive companies in Hilo regarding AC repair on my Honda CR-V. One company came back to me with quotes while the others did not. Since I live in Pahoa area, I decided to call Lex Brodie of Pahoa. I spoke with the manager, Cliff, over the phone & he patiently listened to my frustrations regarding the high cost AC estimation repair for compressor of what was quoted from the other auto company. Cliff quoted me an affordable repair cost. When I met Cliff in person to have my car serviced, he was just as friendly, patient. The AC works excellent & although they had to repair an additional problem of shredded wires, the price was affordable. He even had staff provide transportation for me as it took 7 hrs of repair. The other staff Ivy & Jared were very friendly & helpful as well. The waiting lounge was clean & I was able to monitor what shows I wanted to see on TV; had ample outlets to plug in my iphone charge. From now on, I'll go to this company for my auto repairs. 1 person voted for this review

Thank You Evan for taking the time to acknowledge the great care and service you received at our Pahoa Store from everyone, especially our store manger-Cliff Boteilho. Cliff has been in the automotive repair business for over 30 years and does an excellent job of taking care our of customers in the Pahoa community. We appreciate your business and Thank You for the opportunity to earn your trust!Make it a great Day! Aloha.... Anita =)

- Pahoa
5
Kamuela

Got a flat tire on the way to work. Pulled in to lex Brodies, even though they weren't open yet. The manager, Mike, had just arrived and came up and inspected my tires before he even unlocked the door. He gave me excellent customer service, explained all of my options and offered me a coffee and newspaper while I waited a few minutes for his technicians to get in. The service was fast and friendly and saved my morning. I will definitely be back again. Thanks Mike!

JARED...YOU MADE OUR DAY!! Thank you Jared for your AWESOME review! Mike Ng is doing an excellent…JARED...YOU MADE OUR DAY!! Thank you Jared for your AWESOME review! Mike Ng is doing an excellent job taking care of our customers and their vehicles in the KAMUELA area. Mike and his Team often go out of their way to make sure that our customers have the BEST experience at Lex Brodie's Tire. We truly appreciate that YOU took the time to write about YOUR experience on Yelp. I hope others read your review and see that Lex Brodie's Waimea is committed to customer satisfaction and earning their trust. Mahalo again and Be Safe on our Roads! Aloha.... Anita =)

- Kamuela
5
Kona

Had my safety check done here. Great job, fast and efficient. No waiting!

5
Kona

Great job, fast, efficient and friendly. The entire team is well prepared and know the job. Very pleasant experience every time. The manager noticed that my inspection sticker was about to expire and asked if I wanted it taken care of. It saved me a lot of time to be able to do everything at the same time and place.

5
Hilo

Outstanding service and amazingly fast work!I had a screw in my tire. I first stopped at Sears where they said it would take 4-5 hours to plug! I called Lex Brodie's and Anita said to come on over. In no time my car was in their shop. They were even nice enough to show me how badly I had ruined my tire by driving on it flat, lol. I decided that since my tires were in dire need of replacement anyhow, I would see if they could change them out. They went over my options and took care of it in record time. I was out of there in less than 2 hours!Awesome people, awesome place! Thank you, Anita!

KENTON, You are very Welcome! And It was a pleasure to meet you. Thank you for saying such wonderful…KENTON, You are very Welcome! And It was a pleasure to meet you. Thank you for saying such wonderful comments about our business. We strive to help our customers take care of their vehicles and keep them safe on the road. Kenton, you could have chosen to go elsewhere for your flat repair, so we appreciate that you chose LEX BRODIE'S TIRE&SERVICE CENTER to come to. Welcome to our Ohana! Mahalo again.Aloha.... Anita =)

- Hilo
5
Hilo

Awesome staff and a company who really cares about their customers !!!

Mahalo and aloha Beth for your continued support

- Hilo
5
Pahoa

Overall experience was a steady Good-Great! The "Uncle" mechanic/Pop of the Shop! Had a lot of knowledge and experience.The woman in the the front Ivy I think.. was very kind and and personable. She was upfront and helped me and my family ID the right tires at a competitive price. Lounge is quaint with recliners, A/C, cable and Coffee! Thank you Pahoa Lex Brodies.Sam H.

THAT'S AWESOME SAMUEL! Happy to hear that you were treated well at our Pahoa Store. Looking forward to seeing you again. Safe Travels on our Roads. Aloha.... Anita =)

- Pahoa
5
Hilo

Very impressed how this business had turned a bad experience into a better one. Thanks Anita (Business Owner) for working hard to make it right.

BON,I am so sorry that you had that long of a wait for an oil change and that the technicians failed…BON,I am so sorry that you had that long of a wait for an oil change and that the technicians failed to put your sticker on your vehicle. That is so uncalled for. I would like to reach out to you and investigate this further. Please let me know what name the INVOICE was under? I would like to get some kind of compensation to you for your extended wait time. The day that I saw your review, I tried to get in touch with you, but you have not responded back to my inquiries. It is our practice to make sure that we take good care of our customers and if we fail you in any way, we try our best to make things right again. Please get in touch with me.Thank you!Aloha.... Anita =)Marketing Director

- Hilo
5
Pahoa

I can only speak to my experience with their customer service and oil changing skills as I haven't had any major work done. Their customer service is amazing, so incredibly nice and easy to work with. And their oil changes have been efficient and thorough, they always go over any issues they noticed during the oil change. I will for sure keep returning! 1 person voted for this review

NAIYANA, Thank you for taking the time to write such a Beautiful and Refreshing review! At Lex Brodie's Tire, we truly care about our customers safety and take the time to inspect their vehicle and keep the customer informed about their vehicles health. Mahalo for recognizing the customer service we provide. We appreciate awesome customers like you! Aloha.... Anita =)

- Pahoa
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