Waimea
Exceptional Service in the Face of Challenges at Lex Brodie’s Recently, I had the opportunity to visit Lex Brodie’s for a routine oil change and safety check on my car. What was expected to be a straightforward visit turned into a series of unforeseen complications, leading to significant delays. Under normal circumstances, such delays would be a source of major frustration. However, the experience at Lex Brodie’s was far from normal, thanks to the exceptional service provided by their manager, Josh DeLuz. From the onset of the issues, Josh demonstrated a level of professionalism and courtesy that is all too rare in today's service industry. He was not only attentive but also empathetic to the inconvenience caused, ensuring that I was kept informed about the progress of the repairs. His ability to maintain a calm and helpful demeanor under pressure was truly commendable. What stood out most was Josh's commitment to customer satisfaction. He went above and beyond to make sure that despite the delays, my experience remained positive. His efforts did not go unnoticed, and they significantly changed my perspective on the situation. I left Lex Brodie’s not with feelings of annoyance, but with a deep appreciation for the high level of customer care they provide. In conclusion, while the unforeseen issues were a setback, the outstanding customer service provided by Josh turned a potentially negative experience into a testament to the company's commitment to excellence. It's clear that under Josh's management, Lex Brodie’s is not just about car maintenance; it's about building positive and lasting relationships with their customers. Thank you, Josh, for your remarkable service and dedication.
Darin... Thank you so much for taking the time to share your experience at Lex Brodie's. We sincerely appreciate your feedback and are grateful for your understanding during the unforeseen complications with your routine oil change and safety check. We are thrilled to hear that despite the challenges, Josh DeLuz, our manager, was able to provide exceptional service. Your kind words about his professionalism, courtesy, and commitment to customer satisfaction are truly heartening. We take great pride in having team members like Josh who go above and beyond to ensure our customers have a positive experience, even in less-than-ideal situations. Thank you once again for choosing Lex Brodie's, and we look forward to serving you with the same level of care and dedication in the future. Aloha.... Anita =) PS. Your review brought tears to my eyes. Proud tears =)
- Waimea