5
Waimea

Exceptional Service in the Face of Challenges at Lex Brodie’s Recently, I had the opportunity to visit Lex Brodie’s for a routine oil change and safety check on my car. What was expected to be a straightforward visit turned into a series of unforeseen complications, leading to significant delays. Under normal circumstances, such delays would be a source of major frustration. However, the experience at Lex Brodie’s was far from normal, thanks to the exceptional service provided by their manager, Josh DeLuz. From the onset of the issues, Josh demonstrated a level of professionalism and courtesy that is all too rare in today's service industry. He was not only attentive but also empathetic to the inconvenience caused, ensuring that I was kept informed about the progress of the repairs. His ability to maintain a calm and helpful demeanor under pressure was truly commendable. What stood out most was Josh's commitment to customer satisfaction. He went above and beyond to make sure that despite the delays, my experience remained positive. His efforts did not go unnoticed, and they significantly changed my perspective on the situation. I left Lex Brodie’s not with feelings of annoyance, but with a deep appreciation for the high level of customer care they provide. In conclusion, while the unforeseen issues were a setback, the outstanding customer service provided by Josh turned a potentially negative experience into a testament to the company's commitment to excellence. It's clear that under Josh's management, Lex Brodie’s is not just about car maintenance; it's about building positive and lasting relationships with their customers. Thank you, Josh, for your remarkable service and dedication.

Darin... Thank you so much for taking the time to share your experience at Lex Brodie's. We sincerely appreciate your feedback and are grateful for your understanding during the unforeseen complications with your routine oil change and safety check. We are thrilled to hear that despite the challenges, Josh DeLuz, our manager, was able to provide exceptional service. Your kind words about his professionalism, courtesy, and commitment to customer satisfaction are truly heartening. We take great pride in having team members like Josh who go above and beyond to ensure our customers have a positive experience, even in less-than-ideal situations. Thank you once again for choosing Lex Brodie's, and we look forward to serving you with the same level of care and dedication in the future. Aloha.... Anita =) PS. Your review brought tears to my eyes. Proud tears =)

- Waimea
5
Waimea

The staff at Lex Brodie were all very helpful, friendly, and efficient.

5
Kailua-Kona

I went in to check on getting a brake inspection. The cost is $28. I had a good conversation about getting my brakes done on my BMW. The question of the cost of getting BMW parts if needed. BMW isn't an easy one to deal with here in Kona Hawaii.

Thank you Bob for your 5-Stars in regards to your recent visit. I can totally understand the need to check prices when it comes to repairing your BMW. The dealership uses OEM products which can increase the cost of repairs significantly. One benefit of bringing your vehicle into Lex Brodie's Tire is that we can purchase after-market parts to use in your vehicle. Another benefit is that we warranty all parts and labor for 12 months or 12,000 miles-if the need arises. Thank you for giving us the opportunity to earn your trust. Aloha... Anita and the staff of Lex Brodie's Tire Kona =)

- Kailua-Kona
5
Pahoa

Very nice, took me in a day early and did it under the amount of time, very nice and friendly and helpful, appreciate their service!!

Thank you Robin for your feedback. So happy that you were happy with the service provided. We're looking forward to seeing you on your next visit to our Pahoa Lex Brodie's location. Safe Travels! ALOHA =)

- Pahoa
5
Hilo-Kilauea

I received amazing service during this visit to Lex Brodies. Sky was very welcoming and helpful. He was courteous and made me feel at home while waiting in the lobby.

5
Kailua-Kona

Gabby and the crew are awesome! Welcoming and communicative.

5
Pahoa

Worked with your employee, Koa. Very personable and easy to deal with. I went in for an oil change but was told that my right side tires needed to be replaced. Had my husband check it for me and sure enough, it needed changing. Koa offered to pick me up from home after my service was done. From beginning to end, great service! Will definitely be taking my car there for future maintenance.

5
Pahoa

Quick and easy. These folks always do good work for me. I am thankful they are there.

5
Pahoa

amazing service. fast friendly. affordable. everything you could ask for.

5
Hilo-Kilauea

Best tire Shop in hawaii

Lex Brodie's Tire & Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Kailua-Kona (808) 329-8826, Waimea (808) 885-5959, Pahoa (808) 965-9125, Hilo-Wiwoole (808) 961-6001, Hilo-Kilauea (808) 985-8473 if you have any issues in accessing any area of our website.