Waimea
UPDATE: Great customer recovery. They followed up and when I was back today, I arrived earlier than my appointment and they were on it. Appreciate the effort mahalo folks! Made an appointment 2 months ago to change tires. When I arrived was told 90 mins - 2 hrs. Vehicle sat for 90 mins before they even brought it in. Why have an appointment? Wasted almost 3 hours. Watched them move slower than if they were on a break. Overpromising and underdelivering is bad business.
Thank you Mr. Johnson for your feedback and for your patience. Our apologies for your long wait to have your tires installed at our Waimea location. Our Waimea Store Manager-Josh Deluz will be contacting you later today to personally apologize. Since we are now open on Saturdays, we are currently short-handed in the shop and are working to have more technicians on board soon. Thank you for your business and for your understanding. Aloha... Anita and the Waimea Lex Brodie's Tire Team
- Waimea