I needed a particular brand of tire. I called Waimea and they said they don't have them and they do not know when they would be in. My chance I thought I will just call Kona and see what they say. Kona called Hilo and had the tires shipped to them and they installed them. That was an amazing customer service move.

Thank You so Much Frank. I so appreciate your help and feel confident that my tires are well cared for and I am safe with your expert knowledge.

I especially appreciated the comprehensive multi point vehicle condition report. The pictures of the struts and brake pads were important to me because I now know their status. Thanks!

Great workers! Quick service! Saved my family and I a trip into town and saved me money!

You’re really busy is the only problem

Great service, friendly staff who explained car needs during safety check, noticing 2 front tires were bald(!), and comfortable environment to wait while car service done. Thank you to IVA, for excellent customer care!!

Guys were professional (Ikaika and Steven). Got me in and out and answered all my questions.

Excellent customer service. In and out with no wait. Kimo was knowledgeable and super nice. Youve definitely made a new ongoing customer.