Pahoa
I had an appointment to find why Nissan frontier was shimmying at 50 mph. The technician told me the tires were the problem. I totally disagreed with his opinion. Then I looked it up and talked to another mechanic that showed my the way the tread on the tires feels wavy lumpy So the Lex Brodie tech was right after all. Must apologize & get an appointment for new tires.
Aloha Betsy.... Thank you for sharing your experience. We’re sorry to hear that your visit did not meet your expectations. We understand how frustrating it is to arrive for an appointment and then feel that your concern was not fully evaluated. A vibration or shimmy at highway speeds can have several possible causes, including tire condition, tire balance, alignment, suspension components, or other mechanical issues. Our goal is always to perform a thorough inspection and clearly communicate our findings. Based on your feedback, it sounds like we fell short both in communication and in explaining the diagnostic process. We never want a customer to leave feeling that we only looked at tire tread or that their concerns were not taken seriously. We appreciate you bringing this to our attention, as it helps us improve our service and communication with customers. Safe Travels!!
- Pahoa