Hilo-Wiwoole
Lex Brodie’s work is excellent. I bought new set of off road tires for my truck around 6 months ago. I love them. I had a slow leak and put air in right front tire 3 times. (One time was really dangerous because I was pulling horses) So with the tire being under warranty I took it in to get checked out. They found the small nail hole but said I couldn’t plug it because it was to close to the sidewall. So they put on a new tire. I thought that it wouldn’t cost me anything because it was under warranty. But Lex Brodie said it would cost me $90. I was upset because I paid for warranty and now it cost more money. I thought that was unfair. So I talked to the manager and told him. I made an appointment and they changed my tire yesterday. When the bill came I only owed $48 and change so they cut off about half the charge. So I have to give them credit for trying even though it didn’t go all my way. They tried. And I am thankful they listened to me. They did a great job and I will be back. I have been a customer for over 20 years and this is the first time anything like this has happened.
RIGHT ON!! Sorry about the nail hole in your tire and glad the HILO WIWOOLE TEAM met you half way. SAFE TRAVELS!!
- Hilo-Wiwoole