Your staff is TERRIFIC!! I come in with a "beer Opener" metal puncture in my tire. Travis told me that they would try but the metal piece looked too big to plug, but that they would try.
Try they did and saved me LOTS of $$. Thanks! (Use my testimonial however you may choose)
June 26, 2012
To: Lex Brodie's Crew
Thank You for the fine work done on D.Paul's Silver Mazda sedan. It was a long wait but well worth it to know the job was done thorough.
To the General Manager,
I would like to express my Thanks for the courteous service and gracious manner extended to me on my recent automotive service. Mahalo especially to Lewis who made my day: he is an asset to your Company.
I had a flat tire today and brought the tire in for repair. Since it was late in the day, I was told that I would need to leave it and come back the next day. But, Thomas, the guy who took the tire- got it done for me and was extremely helpful and fast and professional. I just wanted to let you know how grateful I was to you guys and especially to Thomas at the Kailua-Kona location.
On my way to town this morning, my tire warning light went off. I checked and, sure enough, my right rear tire was soft. After leaving the Dock, I went straight to Lex Brodie's, arriving at 7:25. The counter man (blonde, didn't get his name) took me right away and at 8:00 I was back behind the wheel with a screw in my hand instead of in my tire.
Good work, guys! Thank you VERY much.
I could not help write to let you know how satisfied I am with the services I received today at the Kona Lex Brodies. I took my vehicle in this afternoon, because I saw a nail in one of my tires. Dan came out to look at the tire and said the vehicle should be ready in an hour. However, I had a meeting in less than 30 minutes, and he offered if I needed a ride. But, then he asked if I would rather come back later after my meeting. I told him I would come back, and he asked the technician, Thomas to check on the tire pressure before I took off. Thomas certainly checked the tire with soap water first and said to me it should be okay if I am going to be driving for a short distance. He then put some air in my tire. I came back an hour later, checked in with the front person, and Thomas came to help take the nail off, and he was very patient. Initially, we did not see any bubbles at all after he put the soap water on to the tire, but he waited and we saw a very small amount of white substance around the area where the nail was. Thomas said there was a very slow leak. He took the car in and started to repair the tire. It makes me feel very good as a customer, because your staff took their time to provide the best service. It has been quite some time since I actually took time to write and let company know they are successful because their staff does a great job. I hope you will share with your staff that I truly appreciate their help and their professionalism will continue to bring success to your company.
Thank you so much.
Aloha Dan & Staff,
My deepest THANKS for taking care of my flat tire the other morning. (And at NO CHARGE =) )
Your FAST & FRIENDLY Service made a great impression! I will always bring my vehicles to Lex Brodie's.
Chris & The Guys @ Lex Brodie's,
Thank You again for taking care of me! You're a Blessing as I know I can Trust you and you all will take care of me. Word on the street is you have the Best Customer Service around. I always send my friends to you.
WHY DO I GO TO LEX BRODIE'S branch in Pahoa? Because I feel like I am a member of the family. All staff there are friendly & courteous. My opinion counts as per attached questionaire. Please convey this letter of compliments to all Pahoa Staff. Sincerely, Jack Nazi (previously from New Jersey)
When it came to special ordering the right tire for my MAZDA CX-7, the boys at LEX BRODIE'S were quick and efficient. They knew the right type of tires for my car based on the type of driving I would be doing. I'll always be a big fan of LEX BRODIE'S TIRE COMPANY.
My truck needed tires badly. I was able to get the FALKEN HIGH COUNTRY Light Truck tires from LEX BRODIE'S. They have the agressive tread I was looking for and they were priced just right! Plus the people at LEX were very helpful and courteous.
I own a 2002 LEXUS IS300 and was looking for new tires. Mark Low suggested that I put the FALKEN FK452's on my ride. I'm glad I took his suggestion. The tire handles well and delivers a smooth ride. The staff really knows how to take care of their customers.